Experienced Customer Service Representative – Medical Self Pay Collections

At arenaflex, we're dedicated to providing exceptional patient care and support. As a Customer Service Representative on our Medical Self Pay team, you'll play a vital role in resolving patient healthcare accounts and ensuring timely payment. If you're passionate about delivering outstanding customer service and navigating complex healthcare scenarios, we want to hear from you.

Job Highlights:

* Immediate openings available

• Competitive salary
• Remote work opportunity
• Opportunity to work with a dynamic team at arenaflex
• Flexible scheduling with second shift availability (8:30AM ET - 5PM ET)
• Comprehensive benefits package
• Career growth opportunities and learning benefits

Job Description:

As a Customer Service Representative on our Medical Self Pay team, you'll be responsible for resolving patient healthcare accounts by negotiating payment with patients/guarantors while meeting or exceeding performance and quality objectives. You'll work closely with patients, guarantors, and internal stakeholders to ensure timely payment and maintain a high level of customer satisfaction.

Key Responsibilities:

* Resolve patient healthcare accounts by negotiating payment with patients/guarantors while meeting or exceeding performance and quality objectives

• Complete daily account-related functions in an efficient and timely manner to accelerate the patient-to-payment process
• Utilize an auto-dialer to make inbound and outbound calls, negotiating payment plans with customers by reviewing account history through the arenaflex database and, if additional information is required, the client's portal as well as payment portals to review prior payments
• Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters
• Execute appropriate procedures for follow-up on third-party approvals, billing, and collection of overdue accounts
• Perform routine tasks or repetitious tasks with care and attention
• Answer incoming patient or client call/email requests and handle in a prompt, courteous, and professional manner
• Support arenaflex's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to arenaflex's business practices

Essential Qualifications:

* High school diploma or GED

• At least one year of experience in healthcare customer service or a healthcare certification or degree
• At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content
• Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer
• Experience with customer interactions that require live, accurate documentation of the encounter
• Demonstrated ability to meet performance objectives
• Demonstrated ability to navigate Internet Explorer and Microsoft Office
• Demonstrated experience communicating effectively with a customer and simplifying complex information
• Experience working with customer support including issue resolution management

Preferred Qualifications:

* Experience working in a medical billing or collections environment

• Familiarity with healthcare regulations and compliance
• Experience working with electronic medical records (EMRs) or other healthcare software systems
• Certification in customer service or a related field

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to navigate complex healthcare scenarios and communicate effectively with patients and guarantors
• Strong problem-solving and negotiation skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong attention to detail and accuracy in documentation
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:

• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on additional responsibilities and leadership roles within the team
• Collaborate with cross-functional teams to drive process improvements and innovation
• Pursue certifications and education in customer service, healthcare, or related fields

Work Environment and Company Culture:

arenaflex is a dynamic and supportive work environment that values collaboration, innovation, and employee growth. As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable and productive workspace. Our company culture is built on:

• A commitment to patient care and satisfaction
• A focus on teamwork and collaboration
• A culture of continuous learning and development
• A supportive and inclusive work environment

Compensation, Perks, and Benefits:

arenaflex offers a comprehensive benefits package that includes:

• Competitive salary
• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Flexible scheduling and remote work options
• Opportunities for career growth and professional development

How to Apply:

If you're passionate about delivering exceptional customer service and navigating complex healthcare scenarios, we want to hear from you. Click the link below to apply for this exciting opportunity: Apply To This Job Don't miss this opportunity to join our dynamic team at arenaflex. Apply today and take the first step towards a rewarding career in customer service and healthcare! Apply for this job