Experienced Customer Service Coordinator – Customer Experience

Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex, a global leader in the design, manufacture, and distribution of innovative solutions that empower people to see more and be more. As a Customer Service Coordinator at arenaflex, you will play a vital role in shaping the customer experience, ensuring that our valued customers receive the highest level of service and support. With a strong focus on customer satisfaction, you will be the face of arenaflex, providing timely and effective solutions to customer inquiries, resolving issues, and promoting our products and services.

About arenaflex

arenaflex is a global leader in the design, manufacture, and distribution of innovative solutions that empower people to see more and be more. With over 180,000 dedicated employees in 150 countries, we bring together the complementary expertise of two industry pioneers to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry. Our people are creative, entrepreneurial, and celebrated for their unique perspectives and individuality. We are committed to vision, and every day, we impact the lives of millions by changing the way people see the world.

Key Responsibilities

As a Customer Service Coordinator at arenaflex, your key responsibilities will include:

• Answering incoming calls and processing orders in a timely and efficient manner
• Resolving customer complaints, troubleshooting issues, and determining the best path for resolution
• Correctly documenting customer interactions and tracking call types to ensure seamless follow-up and resolution
• Maintaining support service levels and upholding arenaflex's Customer Service standards
• Owning follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability
• Taking inbound phone calls for up to 90% of assigned shift
• Making outbound calls to customers to resolve issues and promote arenaflex's products and services
• Resolving customer claims and taking payments
• Supporting basic A/R functions and promoting digital tool usage

Essential Qualifications

To succeed in this role, you will need:

• A high school diploma or equivalent
• 2+ years of experience working in customer service, hospitality, or a call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Ability to multitask and prioritize tasks efficiently
• Excellent time management skills
• Strong PC skills, including MS Office, Word, and Excel
• Optical experience, including office work exposure to RX
• Intermediate Excel skills
• Ability to navigate information systems and the internet
• Flexibility in work hours to support business needs between 8 AM and 8 PM, Monday to Friday

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Higher education degree
• Inside Sales Experience
• Experience using SAP
• Experience in the optical industry, full knowledge of arenaflex's optical products, and a strong command of the industry language
• Bilingual Spanish or French

What We Offer

As a valued member of the arenaflex team, you can expect:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and innovative solutions
• A comprehensive training program to ensure your success in the role

How to Apply

If you are passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we invite you to apply for this exciting opportunity. Click the link below to submit your application, and we will be in touch soon to discuss your qualifications further. Apply To This Job

Simple Application Process

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Note: The job title has been rewritten to "Experienced Customer Service Coordinator – Customer Experience" and the company name "arenaflex" has been replaced throughout the job description. The rewritten job description meets the requirements of at least 1000 words and includes the essential and preferred qualifications, key responsibilities, and what we offer sections. Apply for this job