Experienced Customer Service Consultant – Remote Opportunity with arenaflex

As a leading provider of innovative solutions in the healthcare industry, arenaflex is dedicated to delivering exceptional customer experiences that exceed expectations. We are seeking an experienced Customer Service Consultant to join our team, working remotely to provide top-notch support to our members. If you're passionate about delivering exceptional customer service, have a strong background in call center operations, and are eager to make a meaningful impact, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a forward-thinking organization that prioritizes innovation, collaboration, and customer satisfaction. Our mission is to empower individuals to take control of their health and well-being, and we're committed to providing the highest level of support and guidance to our members. With a strong focus on employee development and a culture that values diversity, equity, and inclusion, arenaflex is an ideal place for professionals who are passionate about making a difference.

Role Summary

As a Customer Service Consultant with arenaflex, you will be the first point of contact for our members, providing education, support, and guidance to help them achieve their health and wellness goals. Your primary responsibilities will include:

• Educating members about programs available to them to promote wellness
• Scheduling appointments with our nurses and coaches or scheduling them in a group coaching event
• Educating members on their company-sponsored incentives and reviewing progress towards meeting their incentives
• Assisting members with portal questions (password resets, registering, navigation, filling out health assessments) and promoting the mobile app
• Providing a positive member experience reflective of the CVS values

Key Responsibilities

* Provide exceptional customer service to members through inbound and outbound phone calls (and chat when applicable)

• Educate members about programs available to them to promote wellness
• Schedule appointments with our nurses and coaches or schedule them in a group coaching event
• Educate members on their company-sponsored incentives and review progress towards meeting their incentives
• Assist members with portal questions (password resets, registering, navigation, filling out health assessments) and promote the mobile app
• Provide a positive member experience reflective of the CVS values

Essential Qualifications

* 2+ years of experience in a customer service call center environment where you supported inbound and outbound queues

• Experience promoting programs or telephonic sales is preferred but not required
• Averaged 85-100 contacts per day
• Keyboarding skills and able to type 45 WPM with 95% accuracy
• Microsoft 360 (Outlook, Teams, One Drive) experience
• Workforce management experience preferred but not required
• Avaya One X or comparable telephonic software knowledge

Preferred Qualifications

* Worked in a setting where there were contractual customer expectations, performance guarantees

• Excellent communication skills both verbal and written
• Experience supporting complex and nuanced work
• Ability to discern key points to assist with problem resolution
• Demonstrate ability to handle multiple assignments competently, accurately, and efficiently
• Ability to follow direction, multi-task, and adapt to change
• Foundational knowledge of computers (e.g., navigation, working in multiple windows, basic functions such as copy/paste, basic trouble-shooting skills)
• Ability to learn in an on-line/telework environment

Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong customer service skills and a passion for delivering exceptional customer experiences
• Ability to learn and adapt to new technologies and systems

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing ongoing training and development opportunities to help you grow and advance in your career

• Opportunities for professional growth and advancement within the company
• Access to a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and employee stock purchase plan
• Opportunities for education assistance and professional development courses
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

* arenaflex is a remote-friendly organization that offers a flexible and autonomous work environment

• Our company culture values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees
• Opportunities for professional growth and advancement within the company
• Access to a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and employee stock purchase plan

Compensation, Perks, and Benefits

* Competitive salary range: $18.50 - $31.72 per hour

• Opportunities for bonus, commission, or short-term incentive programs
• Comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and employee stock purchase plan
• Paid time off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
• Access to a fully-paid term life insurance plan and short-term and long-term disability benefits
• Opportunities for education assistance and professional development courses
• A dynamic and supportive work environment that encourages collaboration and innovation

Conclusion

If you're a customer service professional who is passionate about delivering exceptional experiences and making a meaningful impact, we encourage you to apply for this exciting opportunity with arenaflex. As a Customer Service Consultant, you will have the opportunity to work remotely, providing top-notch support to our members and helping them achieve their health and wellness goals. Apply now and take the first step towards a rewarding new role with arenaflex. Apply To This Job Apply for this job