Experienced Customer Service Consultant – Remote Opportunity at arenaflex
At arenaflex, we're revolutionizing the way people interact with our company, and we're looking for a talented Customer Service Consultant to join our team. As a Customer Service Consultant, you'll be the vital link between our customers and our company, providing a seamless and iconic customer experience. If you're passionate about delivering exceptional service, have a strong work ethic, and thrive in a fast-paced sales environment, we want to hear from you.
About arenaflex
arenaflex is a leading company that has disrupted the industry by delivering honest, transparent, and high-integrity experiences to our customers. With over 200 locations nationwide, we're the nation's largest retailer of used cars. Our team of over 25,000 associates work together to deliver iconic customer experiences, and we're committed to helping every associate grow their career and achieve their best.
Location and Work Environment
As a Customer Service Consultant, you'll be working remotely from the comfort of your own home. You'll be part of a high-energy sales environment where you'll work as a team to meet goals. We'll give you everything you need to be successful, and you'll have the opportunity to learn and grow with our company.
Responsibilities
As a Customer Service Consultant, you'll be responsible for:
- Connecting with inbound customers online and over the phone to understand their needs and preferences
- Using your knowledge of our inventory to guide customers towards vehicles that meet their needs
- Providing support every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
- Ensuring a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
- Mentoring others as your skillset expands
- Achieving sales targets while providing an iconic customer experience
- Acquiring the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license
Qualifications and Requirements
To be successful in this role, you'll need:
- Sales and customer service experience, preferably in retail
- The ability to thrive in a fast-paced sales environment
- Good listening skills and a strong customer focus
- A high level of self-motivation to achieve performance goals
- Strong written and verbal communication skills
- The ability to learn and master new technologies; strong computer skills
- Open availability for shifts that may include nights, weekends, and holidays
- The ability to shift schedules two times per year according to the needs of the business
- Meeting minimum technology requirements (Type of internet service and Speed of internet service)
- Living in the state of Wisconsin
- Living within 1 hour of the Customer Experience Center (CEC) location
Benefits and Compensation
As a Customer Service Consultant at arenaflex, you'll receive a competitive salary and the opportunity to earn a performance-based sales incentive in addition to your hourly rate. You'll also have access to a range of benefits, including:
- Comprehensive training and development programs
- Opportunities for career growth and advancement
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
- A commitment to diversity and inclusion
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer experiences and helping our associates grow their careers. We're committed to creating a positive and inclusive work environment where everyone can thrive. If you're looking for a challenging and rewarding role where you can make a real difference, we want to hear from you.
How to Apply
If you're ready to take your career to the next level and join a dynamic and innovative company, please submit your application today. We can't wait to hear from you!
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Join Our Team!
At arenaflex, we're a team of passionate and dedicated individuals who are committed to delivering exceptional customer experiences. If you share our values and are looking for a challenging and rewarding role, we want to hear from you. Please submit your application today and join our team of customer service professionals.
About arenaflex
arenaflex is a leading company that has disrupted the industry by delivering honest, transparent, and high-integrity experiences to our customers. With over 200 locations nationwide, we're the nation's largest retailer of used cars. Our team of over 25,000 associates work together to deliver iconic customer experiences, and we're committed to helping every associate grow their career and achieve their best.
Our Commitment to Diversity and Inclusion
At arenaflex, we're committed to creating a positive and inclusive work environment where everyone can thrive. We believe that diversity and inclusion are essential to our success, and we're dedicated to fostering a culture of respect, empathy, and understanding.
Our Commitment to Training and Development
At arenaflex, we're committed to providing our associates with the training and development they need to succeed. We offer comprehensive training programs, mentorship opportunities, and ongoing support to help our associates grow their careers and achieve their best.
Our Commitment to Community
At arenaflex, we're committed to giving back to our community. We believe that it's our responsibility to make a positive impact on the world around us, and we're dedicated to supporting local charities, organizations, and initiatives that align with our values.
Our Commitment to Innovation
At arenaflex, we're committed to innovation and continuous improvement. We believe that staying ahead of the curve is essential to our success, and we're dedicated to investing in the latest technologies, tools, and techniques to help us deliver exceptional customer experiences.
Our Commitment to You
At arenaflex, we're committed to you. We believe that our associates are our greatest asset, and we're dedicated to providing them with the support, resources, and opportunities they need to succeed. We're passionate about delivering exceptional customer experiences, and we're committed to making a positive impact on the world around us. Apply for this job