Experienced Patient Advocate Representative - Customer Service Call Center - Duluth On Site $18/hr at arenaflex

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join our team of dedicated professionals at arenaflex, a leading provider of innovative patient care solutions. As a Patient Advocate Representative in our Patient Support Department, you will play a vital role in ensuring the highest level of satisfaction for our patients and their loved ones.

Overview

At arenaflex, we are committed to redefining chronic care management through our patient-centric approach. Our team of experts is dedicated to providing personalized support and guidance to patients and their families, empowering them to take control of their health and well-being. As a Patient Advocate Representative, you will be at the forefront of our call center operations, delivering first-class customer service and ensuring that every interaction is a positive and memorable experience.

What We Can Offer You

* A competitive hourly rate of $18

• A Monday through Friday schedule, providing a healthy work-life balance
• An intimate office environment that fosters collaboration and teamwork
• Opportunities for professional growth and development, helping you advance your career
• A supportive team that values your contributions and well-being
• Great benefits, including attractive incentives and comprehensive compensation packages

Responsibilities

As a Patient Advocate Representative, you will be responsible for:

• Obtaining and processing authorizations for reorders, ensuring timely and accurate processing
• Resolving patient issues and ensuring accurate reorder processing via phone, document processing, and medical record validation
• Ensuring patients have all required medical documentation to permit billing of services as assigned
• Maximizing patient base through retention efforts and cross-selling via phone
• Handling inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients
• Auditing configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities
• Maintaining a strong understanding of medical documentation, insurance requirements, and company procedures
• Maintaining a high degree of confidentiality always due to access to sensitive information
• Maintaining regular, predictable, consistent attendance and being flexible to meet the needs of the department

Qualifications

To be successful in this role, you will need:

• A minimum high school diploma or GED equivalent
• Customer service experience, preferably in a healthcare setting
• Proficient computer literacy, including strong keyboarding and ability to key data accurately while maintaining strong listening skills
• Strong attention to detail, multi-tasking, communication, and organizational skills
• Exceptional phone and email etiquette
• Position may require evening and weekend availability

Our Values

At arenaflex, we are guided by three core values that shape our approach to patient care and customer service:

• Certainty: We commit to executing our responsibilities with precision and attention to detail, ensuring that every interaction is a positive and memorable experience.
• Compassion: We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.
• Advancement: We are endlessly looking for ways to progress and become more innovative in all things we do, encouraging innovative approaches for addressing opportunities and facilitating change.

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters collaboration, innovation, and growth. Our team of experts is dedicated to providing exceptional patient care and customer service, and we are committed to helping you advance your career. If you are a compassionate and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to join our team and be a part of our mission to redefine chronic care management.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team and contribute to our mission of redefining chronic care management. Apply To This Job Apply for this job