Experienced Customer Experience Specialist – 2nd & 3rd Shift – arenaflex
At arenaflex, we're dedicated to delivering exceptional patient experiences through our cutting-edge technology and "White Glove" service model. As a Customer Experience Specialist, you'll play a vital role in ensuring our clients receive the highest level of care and support. If you're passionate about customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
Job Highlights:
*
Location:
Remote, anywhere in the United States
Company:
arenaflex
Start Date:
Immediate openings available
Compensation:
A competitive salary
Position:
Customer Experience Specialist (2nd & 3rd Shift)
About arenaflex:
arenaflex is a privately held organization that has been committed to organic growth and has doubled our revenue in the past 10 years. We pride ourselves on delivering the best patient experience possible through our innovative technology and exceptional customer service. Our team is passionate about making a difference in the lives of our clients, and we're looking for like-minded individuals to join our mission.
Work Schedule:
As a Customer Experience Specialist, you'll work rotating 2nd & 3rd shifts, which are set and not subject to change. The schedule includes:
- 1st and 3rd week:
+ Saturday: 3rd shift (10:30 PM - 7:00 AM) + Tuesday: 2nd shift (10:30 AM - 11:00 PM) + Wednesday: 3rd shift (10:30 PM - 7:00 AM) + Friday: 2nd shift (10:30 AM - 11:00 PM)
- 2nd and 4th week:
+ Saturday: 2nd shift (2:30 PM - 11:00 PM) + Sunday: 2nd shift (2:30 PM - 11:00 PM) + Tuesday: 3rd shift (10:30 PM - 7:00 AM) + Thursday: 2nd shift (2:30 PM - 11:00 PM) + Friday: 3rd shift (10:30 PM - 7:00 AM)
Responsibilities:
As a Customer Experience Specialist, you'll be responsible for:
- Managing incoming customer service phone calls and other customer requests
- Creating service requests and dispatching accordingly
- Identifying and resolving customer concerns in a professional and timely manner
- Using web-based system tools such as OMS, Word, and Excel on a daily basis
- Logging all communication in work service requests
- Interacting with vendors, customers, and employees via phone, text, and emails
- Escalating service calls when needed
- Attaching Field Service Reports to service requests in OMS
- Auditing reports from vendors and ensuring all calls are logged in OMS
- Following through on the resolution of any customer needs
- Acting as the nighttime contact for drivers, providing scheduling and maintenance support
- Handling inbound and outbound calls to 20-30 drivers nightly, proactively monitoring on-time pick-ups and deliveries
- Escalating problems to proper manager contacts as appropriate
- Following HIPAA regulations as it pertains to communication
- Effectively communicating pertinent information to daytime contacts within multiple geographical regions, as well as handing off follow-ups to coworkers on the next shift
- Ordering and canceling injectable doses
- Entering helium readings into OMS
Essential Qualifications:
* Customer service/call center/patient scheduling experience
- Strong ability to prioritize and multitask with attention to detail
- Time management, organization, and focus on ability to prioritize and multitask with attention to detail
- Ability to articulate thoughts into clear and concise written and verbal communication
- Strong written and verbal communication
- Experience working on computers, using Excel, and other Microsoft Office applications
Preferred Qualifications:
* Experience working in a fast-paced environment
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to adapt to changing priorities and deadlines
- Experience working with web-based system tools and software
Benefits:
* Competitive salary
- Travel allowance
- Diverse blend of benefits, incentives, and business practices
- Health, dental, and vision insurance
- Company-paid dental (with applicable health plans)
- 401(k) matching
- Employee Assistance Program
- Company-paid life insurance and voluntary supplemental life insurance
- Voluntary short-term/long-term disability options
- Flex PTO and paid holidays
- Company swag
- Health club reimbursement
- Wellness program with generous incentives
- Employee recognition programs
- Referral bonus program
- Job training and professional development
What We Offer:
* A dynamic and supportive work environment
- Opportunities for career growth and professional development
- A comprehensive benefits package
- A competitive salary and travel allowance
- A diverse and inclusive workplace culture
How to Apply:
If you're passionate about customer service and have a knack for problem-solving, we want to hear from you! Click the link below to apply for this exciting opportunity: Apply To This Job
Equal Employment Opportunity:
arenaflex is committed to equal employment opportunity and offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law. Apply for this job