Experienced Customer Experience Representative - Mom & Baby: Join arenaflex in Revolutionizing Home Health Products and Equipment Industry

Are you a compassionate customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex, a leading provider of home health products and equipment, is seeking a highly motivated and customer-centric individual to join our Mom & Baby team as a Customer Experience Representative.

About arenaflex

arenaflex is a game-changer in the home health products and equipment industry. We're on a mission to create a better way of doing business by prioritizing our customers, our community, and our coworkers. With a strong focus on customer satisfaction, we're taking the industry by storm, and we're looking for talented individuals like you to join our team.

The Opportunity

Our Mom & Baby division is a dynamic team of 40 customer service representatives, 7 inside sales managers, and a ton of support. We provide breast pumps, maternity compression, and lactation support services to new and expectant mothers, supporting expecting mothers, MD offices, and insurance providers. As a Customer Experience Representative, you'll play a critical role in delivering exceptional customer experiences, meeting metrics surrounding customer service, phone metrics, gross profit, and closing percentage.

Primary Responsibilities

As a Customer Experience Representative, you'll be responsible for:

• Working with customers who have requested mom and baby items through insurance
• Overseeing orders nationwide for mom and baby items through insurance
• Interfacing with existing customers to determine which products meet their needs
• Presenting arenaflex's services
• Handling inbound calls/emails from patients and converting them to potential sales
• Contacting patients through outbound phone calls and emails
• Investigating and troubleshooting customer service issues
• Communicating with customers to provide equipment/sizing troubleshooting
• Prompt follow-up for services promised/rendered
• Entering new customer demographics and updating changes to existing accounts
• Documentation processing, including verification of insurance
• Order entry and data maintenance
• Other duties as assigned

Skills for Success

To succeed in this role, you'll need:

• Excellent customer service skills
• Ability to handle high call volume
• Ability to work individually and as part of a dynamic team
• Self-motivated, with high energy and an engaging level of enthusiasm
• Exceptional verbal, written, listening, and presentation communication skills
• Self-disciplined with excellent critical thinking and organizational skills
• Self-starter and ability to multi-task and research
• Willingness to work in a high-stress environment
• Proven work history illustrating stability and reliability and strong work ethics
• Sensitivity to patient care issues
• Maintain HIPAA confidentiality

Required Qualifications

To be considered for this role, you'll need:

• High school diploma or equivalent. Some college preferred.
• Microsoft Office computer skills
• 1+ years of customer service experience required
• 1+ years of multiple phone line experience

What arenaflex Offers

We're proud to offer a comprehensive benefits package, including:

• Competitive Pay
• Health Plans with FSA or HSA options
• Dental and Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
• Additional Parental benefits to include fertility stipends, free diapers, breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs
• And much more!

Arenaflex Culture

We're a proud Family Forward Certified company, recognized both locally and nationally for our commitment to our employees and the community. We're a 5000 Best Place to Work award winner, HME Excellence Award winner, and Sky High Growth Award winner. Our culture is built on a foundation of diversity, inclusion, and respect, and we're committed to creating a workplace where everyone feels valued and supported.

Equal Opportunity Employer

arenaflex is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Don't Hesitate, Apply!

If you're a motivated and customer-centric individual who is passionate about delivering exceptional experiences, we want to hear from you! Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today! Apply To This Job Apply for this job