Experienced Community and Customer Success Manager, Education – Driving Growth and Empowerment in the Music Industry

Are you a dynamic and driven professional with a passion for education, community building, and customer success? Do you have a strong background in EdTech and a love for creator culture? We're seeking an exceptional Community and Customer Success Manager, Education to join our team at arenaflex, a leading creative platform for music producers. This is an exciting opportunity to make a real impact, drive growth, and empower educators and students worldwide.

About arenaflex

arenaflex is a haven for music creators, providing the tools they need to bring their ideas to life. With a massive, industry-leading catalog of licensed samples, paired with powerful AI, and access to affordable plugins and DAWs, arenaflex kicks sound discovery, inspiration, and creative output into overdrive. Our mission is to empower creators, foster a sense of community, and drive innovation in the music industry.

Our Culture

At arenaflex, we're committed to a culture of collaboration, accountability, and unity. We believe in embracing flexibility and a unified approach to navigate the challenges of our industry. Our DISCO values – Direct, Inclusive, Splice Together, Creator Centric, and Optimistic – guide our actions and decisions. We're a remote-friendly company, with colleagues from across the US and the UK working together to achieve our goals.

The Role

As a Community and Customer Success Manager, Education, you'll be the driving force behind our education program, ensuring our customers achieve their goals and maximize the value of arenaflex. You'll build a community to drive new customers, guide customers through the onboarding process, develop engaging curricular content, and lead educational activations to empower our educators and students. Your work will directly influence the direction of the company, helping to unlock new opportunities for creators around the globe.

Key Responsibilities

* Customer Concierge: Guide new customers through the onboarding process, ensuring they understand how to use the product, address initial questions, monitor customer metrics, and identify growth opportunities based on their evolving needs and usage.

• Curricular Content Creation: Develop and design engaging educational materials and content such as lesson plans, tutorials, instructional videos, and promotional content to support customer education and highlight features.
• Training Facilitation: Lead training sessions, workshops, or webinars to educate customers on product features, best practices, and advanced usage, while integrating sales pitches appropriately.
• Community Building: Connect with customers through thoughtful conversations to discover ways to foster relationships and create a sense of community. Develop personalized strategies that contribute to both their satisfaction and revenue growth.
• Feedback and Learnings: Gather and analyze customer feedback on the product, training materials, and overall experience to use these insights to enhance our content and support, as well as to discover new opportunities for sales or product improvements.
• Education Resource: Create and maintain a knowledge base, FAQs, and self-help resources that support customer self-service, while integrating promo information to drive awareness of additional features or services.
• Insights Reporting: Track and report on customer engagement metrics, training effectiveness, content engagement, and sales performance. Share insights and suggestions to improve customer support, content strategies, and overall efforts.

Travel Expectations

As a key part of your role, you'll have the opportunity to travel to various campus events, educational activations, and community-building engagements. This travel is crucial for building strong relationships with our education partners, supporting on-site training, and facilitating workshops that empower educators and students alike.

Requirements

* 6+ years of work experience

• 3+ years experience working in EdTech and/or community building with students, teachers, and educators
• Ability to build and maintain customer relationships
• Ability to understand customer needs, struggles, and desires and apply pragmatic solutions
• Ability to manage multiple customer accounts concurrently
• Experience and comfortability working within a CRM tool
• Strong communication skills, particularly in questioning and listening and effectively communicating the benefits of a product in the classroom
• Well-versed in music production or have a love for creator culture
• Able to foster strong, positive working relationships with team members and cross-functional partners

Nice to Haves

Do you have other creative passions? We want you to apply those skills! Whether it be motion design, photography, illustration—you name it, we want it.

Compensation and Benefits

The national pay range for this role is $78,750 - $90,000. Individual compensation will be commensurate with the candidate's experience. arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Why Join arenaflex?

* Be part of a dynamic and growing company that's shaping the future of the music industry

• Collaborate with a talented team of professionals who share your passion for education and community building
• Drive growth and empowerment in the music industry, making a real impact on the lives of educators and students worldwide
• Enjoy a flexible and remote-friendly work environment, with opportunities to travel and connect with our education partners
• Develop your skills and expertise in EdTech, community building, and customer success, with opportunities for career growth and advancement

How to Apply

If you're a motivated and creative professional with a passion for education and community building, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples or portfolios. We can't wait to hear from you! Apply To This Job Apply for this job