Patient Support

Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team! Patient Support Join us as a Patient Support at Dedalus, one of the World’s leading healthcare technology companies, on our journey to enable patients to book, reschedule, cancel and manage their health appointments online 24/7. Our After Sales team plays a key role in helping our customers navigate any issues they may have, ensuring users of our software solutions have the best possible experience. We are there to help at every step and always strive to turn any difficulty into a positive outcome. You will make a profound impact throughout the healthcare sector. What you’ll achieve As a Support team, we provide an email support channel for patients to help them book, change or reschedule their healthcare appointments as needed. Through email we aim to help patients by resolving their issues in one reply. In addition to helping, we also educate on how to self-serve in the future as part of delivering a great patient experience. We provide support for customers across the UK and Ireland, covering multiple appointment types and queries. Essential Requirements: Patient focused mentality who is able to adapt to the different types of patients contacting us for help. Excellent communication skills both written and verbal with a clear, positive and friendly style of writing. Good problem-solving abilities. Shows Initiative & ability to anticipate potential future issues and escalate accordingly. Demonstrates empathy for the situation and a willingness to help. Ability to handle conflict / complaints - Turn a problem into a solution mentality. Excellent Team Player. Flexible and adaptable to changes. Take the next step towards your dream career At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. We are Dedalus, come join us Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities. Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day. Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus. Application closing date: 20th June 2026 At Dedalus, innovation starts with inclusion. As a company driven by our Core Values, we know diversity and inclusion are key enablers for us to succeed and grow. Our international footprint connects people from across the globe and we are committed to celebrating diverse backgrounds, skills, experiences and creating an environment that reflects the many communities we reach. ‘Pursuing Diversity and Inclusion’ is one of our Core Values and a part of our ‘Dedalus DNA’, which drives us to build a respectful, diverse, and inclusive environment by recognising the unique needs, perspectives, and potential of all members of our community. Dedalus is proud to promote diversity, inclusion, equity, and equality and is committed to creating a safe and inclusive culture where we celebrate diversity in all forms and empower everyone to be the best they can be. Our diversity & inclusion commitment – Dedalus Global Life Flows Through Our Software #LI-FP1 #LI-Remote Apply To This Job