Patient Care - Registered Nurse - Operations

Company Description

Montu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio. Montu is also the founding member of Cannabis Council Australia, a non-for-profit advocacy body that advances legislative change across the healthcare landscape. Our mission is to make alternative healthcare more affordable and accessible for the millions who could benefit. Montu has been recognised as Australia’s fastest-growing tech company in the Deloitte TechFast 50 for two consecutive years (#1 in 2022 and 2023), achieving remarkable revenue growth of 26,000% and 9,000%. Named #1 on LinkedIn’s Top Startups Australia 2024, Montu has cemented its position as the largest business of its kind outside North America and continues to evolve on its journey. This role is an Australia-based, fully work-from-home position.

Job Description

We are seeking passionate and adaptable Registered Nurses to join Montu and support patients throughout their medical journey at our Alternaleaf Clinic. This role offers a development pathway within our Patient Care - RN function, commencing with approximately 3 months focused on structured telehealth assessment consultations before progressing into a broader scope of complex patient support responsibilities. You will conduct telehealth assessments, support patients through treatment expectations, and build strong knowledge of our patient journey, systems, and medicinal cannabis framework. Following onboarding and demonstrated performance, the role will expand to include more complex patient interactions such as clinical escalations, adverse event follow-up, complaint resolution, pharmacy-related concerns, and clinical investigations. This is a fully remote opportunity suited to emotionally intelligent nurses who thrive in fast-paced, structured telehealth environments and are looking to further develop their clinical judgement and patient support experience. Initial Training & Onboarding Phase During the first approximately 3 months, you will focus on structured telehealth assessment consultations and building confidence within our systems, workflows, and patient journey. Key responsibilities include: Conducting high-volume telehealth assessment consults Completing structured patient assessments and clinical documentation Providing empathetic patient education and support Liaising with prescribers and the wider Patient Care team Responding to patient enquiries and escalating concerns appropriately Working within a structured, KPI-driven telehealth environment Ongoing Responsibilities Following Training: Following successful onboarding and demonstrated performance, the role will expand to include more complex patient support responsibilities, including: Managing clinical escalations and complex patient interactions Supporting patients with dosing concerns, adverse reactions, and pharmacy-related queries Conducting triage, investigations, and complaint resolution Collaborating with prescribers and cross-functional support teams Contributing to continuous improvement initiatives and operational processes Managing sensitive patient conversations with professionalism and empathy Roster: This is a full-time remote position working a structured 5-day roster between Monday-Saturday, 9am - 5pm AEST/AEDT, including one Saturday per month. Please note part-time arrangements are not available, and limited flexibility is available during the onboarding and training period.

Qualifications

We’re looking for resilient, adaptable nurses who are passionate about patient care and interested in developing broader clinical operations experience within a telehealth environment. Key Requirements: Current AHPRA registration as a Registered Nurse, with no practice restrictions Minimum 3 years post-graduate clinical nursing experience Strong clinical assessment and documentation skills Experience in chronic disease management Previous telehealth or virtual care experience highly regarded Strong emotional regulation and ability to manage complex patient interactions professionally Highly developed written and verbal communication skills Strong IT proficiency and confidence navigating multiple systems Ability to work effectively within structured workflows and KPI environments Demonstrated critical thinking and problem-solving capability Mental health nursing and/or medicinal cannabis experience highly regarded Additional Information You will be joining a high-performing, fast-paced team where your work contributes to meaningful patient outcomes within one of Australia’s leading healthcare technology companies. This role offers a unique development pathway for nurses looking to expand beyond traditional telehealth assessment work into clinical operations, escalations, investigations, and complex patient support. Other benefits include: Gaining access to SAGED courses and more through the Greenhouse learning platform fosters continuous growth and development. Enjoying discounts with over 450 retailers through our Reward and Recognition platform. Full-time, work-from-home role. Mental health support through our wellbeing platform, Unmind. Private health insurance discount through Medibank. Up to 8 weeks of paid parental leave. Swag kits to celebrate key milestones in your journey with us. Enhance your home office with our work from home equipment allowance benefit. Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients. #LI-GQ1 #LI-Remote We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Apply To This Job