Sales Support Representative

BSN SPORTS, A VARSITY BRANDS COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEAR For over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States. Our 3,000 BSN SPORTS employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it. WORK TYPE: Full-Time Remote LOCATION: United States HOURS: Standard business hours Monday-Friday COMPENSATION: The starting pay for this position is $17.50/hour. The base salary will vary based on criteria such as education, experience and qualifications of the applicant, location, internal equity, and alignment with the market. HOW YOU WILL MAKE AN IMPACT: The Sales Support Representative is responsible for supporting 8-10 Sales Pros in the timely and accurate order process from start to finish: including order entry, order follow-up, and following an order from processing through invoicing WHAT YOU WILL DO Provide support to Sales management and Sales Pros, including, assist and train Sales Pros on order entry. Research vendor issues and check availability of products. Responsible for returns/replacements for assigned sales pros. Managing sales reports for orders processed. Responsible for opening, running and closing of customer web stores (MTS). Responsible for communicating issues between sales and other departments. Responsible for keeping open communication with vendors. Checking stock, tracking product and speaking directly with customers. Continuing education around knowledge of products. QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES Self-motivated team player, with the ability to work independently with minimal supervision. Passion for working with multiple outside sales professionals at a time. Ability to navigate ambiguity within a complex, dynamic and rapidly changing environment. Incorporate customer-centric values and SPIRIT principles into the company's mission, vision, and core values Attention to detail, ability to multitask, remain organized and prioritize tasks with strict deadlines. The ability to communicate effectively (written & verbal) across all organizational levels. Must be comfortable with conflict resolution. Ability to work in a fast-paced environment and pivot focus of responsibilities in a smooth and efficient manner. Strong knowledge of our products. Proficiency in Microsoft Office including Excel, Word, Outlook and Teams. Proficiency in SAP, QOE, CRM (Engage), order flow management, etc. EDUCATION/EXPERIENCE High school diploma or GED required, Associate’s degree preferred. 1-2+ years of customer service or sales support experience. Team sports experience preferred. PHYSICAL REQUIREMENTS The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a home office environment. Prolonged periods of sitting, standing, and typing will occur on a regular basis. #LI-AJ1 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. JOIN THE BEST TEAM IN SPORT & SPIRIT At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT. OUR VALUES Service - We lead with heart. We champion community. Passion - We love what we do. It fuels our purpose. Integrity - We do what we promise. We own our actions and decisions. Respect - We earn it by giving it. Because everyone deserves it. Innovation - We never stop striving to be better. For ourselves and our community. Transparency - We are committed to openness and honesty in everything we do. OUR BENEFITS We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include: Comprehensive Health Care Benefits HSA Employer Contribution/ FSA Opportunities Wellbeing Program 401(k) plan with company matching Company paid Life, AD&D, and Short-Term Disability Generous My Time Off & Paid Holidays Varsity Brands Ownership Program Employee Resource Groups St. Jude Partnership & Volunteer Opportunities Employee Perks including discounts on personal apparel and equipment! Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability. Apply To This Job