Membership Manager

About Skift Skift is the leading business travel intelligence company in travel, delivering news, research, and global events that power smarter decisions across the industry. We convene senior leaders and innovators who rely on Skift for clarity, insight, and meaningful connection in a fast-moving global market. The Opportunity We’re looking for a proactive, relationship-driven Membership Manager to join Skift and shape the future of our newly acquired premier executive community, Women Leading Travel. This role is ideal for a self-starting community builder who thrives on managing the full member journey—from recruitment and onboarding to engagement and renewals. You will have the rare opportunity to scale a mission-driven brand on a global level, backed by one of the most respected names in travel media. If you are inspired by the idea of empowering women leaders and building global networks, this is your moment. We are actively looking for candidates based in LATAM. Why This Role Matters Women Leading Travel is the premier executive community for women across travel and hospitality. As Membership Manager, you are the linchpin of this community's growth and day-to-day vitality. By overseeing everything from personalized onboarding to high-impact recruitment campaigns and regional meetups, you directly expand our global influence and foster meaningful connections across the industry. Your work ensures that WLT’s powerful foundation translates into a thriving, highly engaged network under Skift’s umbrella. Some of What You’ll Do Community Growth & Retention Oversee the full membership lifecycle: from application review, approval, and onboarding to continuous engagement, retention, and successful renewals. Lead high-impact recruitment campaigns, driving proactive outreach to former members and capturing follow-ups from events and referrals. Write engaging monthly member letters and corporate partner updates to keep the community closely connected and informed. Program & Event Logistics Manage the Member Ambassador Program and regional member meetups, handling everything from city selection and venue logistics to signage and collateral. Oversee Advisory Board communications, driving annual contract renewals and ensuring seamless backend operations. Data Strategy & Collaboration Track and analyze membership data and budgets to identify emerging trends and consistently measure progress toward organizational goals. Partner seamlessly with Skift’s Events, Marketing, Sales, and Brand teams to ensure strategic alignment and maximize the community's impact. What You’ll Bring 3–5 years of experience in membership, community management, or client success, ideally within media, associations, or the events space. A proven track record of successfully driving renewals, managing high-volume recruitment, and scaling membership programs. Technical proficiency with CRM systems, membership platforms, and utilizing data analysis to guide strategy and decision-making. Exceptional organizational skills, allowing you to flawlessly manage multiple outreach cycles, regional events, and communications simultaneously. A self-starter mindset, highly capable of thriving in a collaborative, asynchronous remote environment while taking hands-on leadership of high-visibility programs. Success Metrics Growth & Retention: Consistently high renewal rates and successful recruitment campaigns that tangibly scale the Women Leading Travel global community. Community Engagement: High attendance, robust engagement, and positive feedback from regional member meetups and the Member Ambassador Program. Operational Excellence: Smooth, data-driven management of the membership lifecycle, CRM platforms, budgets, and Advisory Board operations. Seamless Collaboration: Proactive alignment with cross-functional teams (Events, Marketing, Sales) to ensure WLT initiatives amplify Skift's broader organizational goals.

What We Offer

Opportunity to grow within a respected and innovative media company. Exposure to the intersection of media, events, and travel intelligence. Collaborative, supportive, and remote-friendly work environment. The chance to help shape the next chapter of Women Leading Travel, now backed by Skift. How We Work Skift's culture is diverse, cohesive, and full of people who love what they do and bring the best of themselves to work. We are remote but very connected and caring about each other. How To Apply If this role sounds like a fit, we’d love to hear from you. PLEASE SEND US A COVER LETTER ALONG WITH YOUR RESUME sharing why you’re interested and how your experience aligns with Skift's mission. Skift is proud to be an Equal Opportunity Employer. We are committed to building a team that reflects the diversity of travelers around the world. We welcome applicants from all life experiences and encourage members of traditionally underrepresented backgrounds to apply. Apply To This Job