QA Analyst II
QA Analyst II
Job Description
Opportunity Summary The QA Analyst II will assist the quality assurance efforts for two key products: FileBound and AccuRoute. This role requires strong leadership, technical expertise, and the ability to manage multiple projects simultaneously. The QA Analyst II will mentor team members, drive process improvements, and ensure the delivery of high-quality software releases aligned with organizational standards. What would you do? Develop and approve test plans, strategies, and automation roadmaps for both products. Ensure adherence to QA methodologies and best practices. Drive decisions on trade-offs between performance, cost, and schedule. Act as the “Quality Champion” for assigned products, defending code quality on behalf of customers. Lead meetings and communicate QA approach to management and stakeholders. Disseminate technical information clearly to diverse audiences, including non-technical stakeholders. Collaborate with leadership and product SMEs to align QA strategy with organizational vision. Architect solutions for complex testing scenarios across FileBound and AccuRoute. Oversee automation strategy and integration into CI/CD pipelines. Solve complex, vaguely defined technical problems with innovative solutions. What are we looking for? Technical Skills The following skills are needed for this role. Experience · Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. · 5+ years of progressive experience in Quality Assurance, including hands-on testing and quality ownership. · Experience acting as a senior or lead contributor on QA initiatives, with responsibility for guiding less senior team members. · Demonstrated experience working with cross-functional teams including Development, Product, and other stakeholders. · Proven ability to work independently with minimal supervision while managing responsibilities across multiple efforts. · Solid experience working within established software development and quality assurance processes. Primary Skills · Strong understanding of QA methodologies, software testing principles, and the full SDLC. · Ability to design, execute, and maintain effective test plans, test cases, and test strategies for moderately complex systems. · Experience participating in and leading QA-related discussions, including design reviews and requirements review sessions. · Ability to influence quality-related decisions and provide recommendations on testing approaches and techniques. · Experience mentoring or supporting less senior QA team members through guidance, review, and knowledge sharing. · Strong communication skills, with the ability to articulate technical and quality concepts to both technical and semi-technical audiences. · Ability to manage multiple testing efforts or projects simultaneously while maintaining quality standards. · Proficiency with QA tooling such as Jira, test management systems, and related QA platforms. Secondary Skills (nice to have) · Experience with test automation frameworks or automation strategy, including contributing to or improving existing automation suites. · Familiarity with metrics or internal tracking tools used to record work, progress, or test coverage. · Experience interacting directly with internal stakeholders or, on occasion, external customers on routine quality matters. · Ability to contribute to process improvement discussions related to QA practices, tooling, or efficiency. · Experience working in environments with complex workflows or enterprise-scale applications. · Familiarity with FileBound and/or AccuRoute products. · Knowledge of cloud-based environments, API testing, or distributed systems testing. · Exposure to enterprise document management, workflow, or routing solutions. Soft Skills · Thrives collaborating in a team environment with a diverse range of people · Passionate about delivering an amazing customer experience · Able to have a change of mind, and able to change the minds of others · Writes clearly and concisely · Capable of working without a company office, with a fully remote team Growth Skills · Possesses a good work ethic; a self-starter with a desire to grow · Always looking for better ways to get the job done Qualification Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience. This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation. Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status. About AccuRoute AccuRoute is an enterprise-grade document capture, processing, and routing platform used globally to automate high-volume, mission-critical workflows. The product integrates with a wide range of devices and downstream systems, offering reliable transformation, OCR, and secure delivery capabilities designed for scale. About FileBound FileBound is an enterprise document management and workflow automation platform designed to help organizations securely capture, manage, and route critical business content. The product supports configurable workflows, records management, and integration with downstream systems, enabling teams to streamline document-centric processes while maintaining compliance, visibility, and control at scale. About Upland Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and on-boarding are conducted virtually. #LIREMOTE Apply To This Job