Feature Activation Specialist

Hiring Location This is a remote position. We are accepting applications from candidates in the following locations for this exciting opportunity: USA: Arizona, Connecticut, Florida, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Utah Canada: Ontario, Quebec About Phorest Phorest powers over 11,000 hair, beauty, and medi-spa businesses using our software across the globe. Our ambition is bold: to capture 25% of the global market — one million salons and medi-spas, and a billion-dollar company. As we continue to grow, we’re looking to add a new member to our team. You’ll join a group of highly motivated individuals working together to help scale Phorest even faster. The Opportunity As a Feature Activation Specialist at Phorest, you’ll play a pivotal role within our North American Onboarding team, helping salons get set up for success from day one. Acting as a key bridge between technical setup and customer experience, you’ll guide new clients through critical onboarding milestones — from account provisioning and payment setup to salon-branded app launches and feature activation. You’ll be the first point of contact for many new customers, creating a seamless and high-touch onboarding experience while ensuring every salon is fully configured and ready to thrive on Phorest. This is a fast-paced, highly collaborative role where no two days are the same. You’ll manage multiple workstreams simultaneously, partner cross-functionally with internal teams, and work directly with salon owners to drive engagement, confidence, and platform adoption. What You’ll Do Account Provisioning & Onboarding Serve as the first point of contact for newly signed salons, launching the onboarding journey with a welcoming and proactive experience Review setup forms and business information to ensure accounts are fully prepared for implementation Create and configure Phorest accounts, troubleshoot access issues, and verify system readiness Coordinate onboarding intro calls promptly to maintain momentum and engagement Monitor onboarding progress and proactively re-engage unresponsive accounts to prevent delays Phorest Pay & Hardware Setup Coordinate the ordering and delivery of Phorest Pay terminals ahead of go-live dates Configure payment processing settings and support clients with account setup Assist salons with terminal activation and adoption, providing troubleshooting and guidance where needed Salon-Branded Apps Manage the end-to-end salon-branded app setup process Act as the primary liaison between salons and internal technical teams Guide customers through branding asset submission and app launch preparation Support salons during launch to drive engagement and feature adoption Feature Activation & System Readiness Configure and activate key platform features including Ads Manager, Premium Consultation, and Staff Performance tools Process technical administrative requests such as Change of Ownership and bandwidth verification forms Support high-tier onboarding setups to ensure data accuracy and a smooth client experience Who You Are Highly organized and comfortable managing multiple priorities in a fast-moving environment Customer-focused with strong communication and problem-solving skills Proactive, responsive, and confident navigating technical and operational conversations Curious and detail-oriented, with the ability to ask thoughtful questions and uncover customer needs Empathetic, resilient, and calm under pressure Someone who takes ownership, builds strong relationships, and is motivated by helping customers succeed Excited by the intersection of technology, customer experience, and operational excellence Benefits 🧘 Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks. 💰 Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options. 🤓 Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning. 😎 We like to have fun, build camaraderie through regular social events. 👯 Phorest also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group. Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. Apply To This Job