Experienced Seasonal Online Customer Service Agent – UK Remote Working Opportunity

At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and satisfaction. As a global leader in Customer Service and Community Management, we power support for some of the world's biggest brands, charities, and government departments. Our mission is to transform traditional contact centers into cloud-based community-led initiatives, leveraging the power of social media, live chat, and email to engage customers online. We're seeking an experienced Seasonal Online Customer Service Agent to join our UK remote working team, providing email support for a leading retail brand. This is an exciting opportunity to work with a fast-growing company, with the potential to continue working full-time following a successful seasonal period.

About arenaflex

arenaflex is a 10-year-old, fast-growth company in the UK and US, working with an enviable client list. We're a passionate team dedicated to helping our clients grow and have fun while doing so. Our goal is to continue innovating and delivering human customer support built for the 21st century, available 24/7, 365 days a year.

Role Overview

As a Seasonal Online Customer Service Agent, you'll be responsible for handling email support for a UK leading retail brand. This role is entirely remote, with the flexibility to work from home on a freelance contractual basis, with the potential to continue working full-time following a successful seasonal period.

Key Responsibilities

* Manage, brief, and coordinate customer service responses generated from our client accounts on a daily basis

• Report into an Account Manager
• Effectively respond to all Customer Support tickets
• Pro-actively escalate and spot potential PR threats, and follow support briefs
• Initiate and sustain relationships with clients and prospects, as assigned to you by your Account Manager

Essential Qualifications

* 2 years of experience in online customer service (email/live chat)

• Strong writing, organization, and communication skills
• Previous experience delivering online customer support using CRM systems such as Zendesk, Freshdesk, Gorgias, or Salesforce
• Excellent written and verbal communication skills
• Superb time management
• Copywriting and proofreading skills
• High accuracy and attention to detail
• Ability to respond to customers in a timely manner
• Proficiency in using Slack, Google Suite, Microsoft Teams, and collaboration tools
• Passion for delivering excellent customer service
• Interest in moving into a Team Leader or Account Manager role in the future

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Knowledge of digital customer management tools and how to undertake online customer service
• Previous experience working with a similar client base
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Ability to adapt to changing priorities and deadlines

What's On Offer

* Monthly invoice paid within 24 hours

• Great working environment – regular digital socials and outgoing team
• Opportunity to work with a fast-growing company
• Potential to continue working full-time following a successful seasonal period
• Flexible working hours (21-35 hours per week)
• Weekend availability
• Competitive hourly rate (£11.44 per hour)

Work Environment and Culture

At arenaflex, we value a positive and supportive work environment. Our team is passionate about delivering exceptional customer experiences, and we're committed to providing the tools and resources needed to succeed. We believe in regular digital socials and team-building activities to foster a sense of community and collaboration.

Career Growth Opportunities

We're committed to helping our team members grow and develop their careers. As a Seasonal Online Customer Service Agent, you'll have the opportunity to work with a fast-growing company, with the potential to continue working full-time following a successful seasonal period. We also offer training and development opportunities to help you progress into a Team Leader or Account Manager role in the future.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong background in online customer service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Apply Now

Don't miss this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role with arenaflex. Apply for this job