Experienced Full Stack Product Manager – Retention, Ring Customer Experience & Engagement

Join arenaflex in the heart of Remote and embark on a dynamic career journey as a Product Manager Retention, Ring Customer Experience & Engagement! At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Product Manager to drive retention communication strategies and be a connection point between Product, Business Intelligence, Hardware, and Data Science teams. If you're passionate about delivering exceptional customer experiences and have a strong background in product management, we want to hear from you!

About arenaflex

arenaflex is a leading company in the industry, dedicated to providing innovative solutions that enhance customer engagement and retention. Our team is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. We're committed to fostering a culture of innovation, collaboration, and growth, and we're excited to welcome a new team member to join our journey.

Key Responsibilities

As a Product Manager Retention, Ring Customer Experience & Engagement, you will be responsible for:

• Managing audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention.
• Collaborating cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention.
• Leveraging data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the Ring customer experience.
• Testing, tracking, and measuring the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement.
• Communicating campaign performance and recommendations to leadership to inform future retention strategies.
• Staying up-to-date on industry trends and best practices in customer retention to continuously improve arenaflex's approach.

A Day in the Life

Each day brings new opportunities to impact arenaflex's customers and drive retention. You may start your day reviewing customer feedback and product usage data to identify friction points, then collaborate with the product team to develop an email campaign to reengage lapsed users. In the afternoon, you might present retention metrics and campaign results to leadership, while also planning for an upcoming product launch that requires a comprehensive retention strategy across multiple touchpoints. The variety of projects and ability to directly influence customer loyalty is what makes this role so exciting.

About the Team

The Customer Experience & Engagement team is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. Whether recommending new smart home solutions or ensuring current devices remain online and performing well, the CxE team is constantly finding ways to engage and retain arenaflex's growing customer base.

Basic Qualifications

* 5+ years of product or program management, product marketing, business development, or technology experience

• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end-to-end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products

Preferred Qualifications

* Experience in influencing senior leadership through data-driven insights

• Experience working across functional teams and senior stakeholders

What We Offer

* Competitive salary: $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market

• Equity, sign-on payments, and other forms of compensation as part of a total compensation package
• Full range of medical, financial, and/or other benefits
• Opportunity to work with a dynamic team of experts in the industry
• Collaborative and innovative work environment
• Professional growth and development opportunities
• Flexible work arrangements, including remote work options

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources and opportunities they need to succeed. If you're passionate about delivering exceptional customer experiences and have a strong background in product management, we want to hear from you!

How to Apply

If you believe you have what it takes, submit your application without delay. We're keen to hear from talented candidates like you. Apply now and join our team in the heart of Remote! Apply To This Job Apply for this job