Experienced Part Time Weekend Customer Service Agent – French Language Support

At arenaflex, we're on a mission to revolutionize the customer experience (CX) industry by providing innovative solutions, technology, and expertise to support operational needs for our clients and deliver seamless experiences to customers in the moments that matter. With a global presence and a team of 170,000 associates across the globe, we're the trusted partner for +750 of the world's leading and digital-first brands. We're currently seeking a highly motivated and customer-centric Part Time Weekend Customer Service Agent to join our shared team. As a key member of our team, you'll be responsible for providing professional and efficient support to our clients' customers through various communication channels, including phone, email, chat, WhatsApp, letter, and social media. Your primary language will be French, and you'll also be required to support customers in English.

About arenaflex

arenaflex is a global leader in the CX industry, dedicated to delivering exceptional experiences for our clients and their customers. Our innovative solutions, technology, and expertise are designed to support operational needs and drive business growth. We're passionate about creating a culture of innovation, collaboration, and customer obsession, and we're committed to empowering our associates to grow, learn, and thrive in their careers.

Job Summary

We're seeking a Part Time Weekend Customer Service Agent to join our shared team, supporting customers in French and English. As a key member of our team, you'll be responsible for providing exceptional customer service, resolving customer inquiries, and maintaining a high level of product knowledge. You'll work closely with our clients to deliver seamless experiences and meet their contractual agreements.

Responsibilities and Results

As a Part Time Weekend Customer Service Agent, you'll be responsible for:

• Responding to all customer inquiries within given timescales, efficiently and effectively
• Developing and maintaining a full knowledge of client products and services
• Recognizing when a problem or query should be transferred to another department or a more senior member of staff
• Dealing with all correspondence as requested/required
• Logging of all calls accurately and in line with procedure
• Maintaining and updating all administration
• Consulting product manuals to advise customers of appropriate options/solutions
• Meeting minimum monitoring criteria
• Meeting and exceeding daily/weekly targets

Pre-Recruitment Experience, Knowledge, and Skills Required

To be successful in this role, you'll need:

• Fluency in English and French
• Experience of or aptitude for Customer Service
• Good organizational skills
• A minimum of 20 wpm on a keyboard
• A working knowledge of MS Word / Excel
• Excellent communication skills and the ability to remain calm in all situations
• Ability to work on own initiative and under pressure in order to achieve deadlines
• ECDL qualification an advantage

Work Schedule

You'll work 15 hours per week, primarily on Saturdays and Sundays, between 8:30am and 11pm. For the first two weeks, you'll be required to work full-time Monday to Friday for training.

What We Offer

At arenaflex, we believe that experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun, and be themselves.

We offer

• A competitive salary
• Learning and Development courses
• Career opportunities within the account
• Monthly incentives
• A dynamic and supportive work environment

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and welcome you to our arenaflex family. Apply To This Job

Equal Opportunities Employer

arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. We're passionate about creating a culture of inclusivity, respect, and empathy, and we're committed to empowering our associates to grow, learn, and thrive in their careers. Apply for this job