Experienced Full Stack Customer Service Representative – After Hours Remote Support

At arenaflex, we're dedicated to delivering exceptional patient care and experiences through our innovative healthcare solutions. As a key member of our After Hours Remote Support team, you'll play a vital role in ensuring our patients receive the highest level of service and support. If you're passionate about delivering outstanding customer service and have a knack for navigating complex healthcare systems, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization with a rich history of providing access to extraordinary care in over 145 locations across the Midwest region. Our team of over 600 doctors and advanced practice providers are nationally recognized for their exceptional patient satisfaction, quality healthcare, and commitment to improving the health and well-being of our communities. As a remote customer service specialist, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our patients.

Key Responsibilities

As an Experienced Full Stack Customer Service Representative, you'll be responsible for:

• Navigating our electronic health record system to obtain and validate historical information, capture and document demographic and financial information, and maintain patient privacy and security as outlined by HIPAA.
• Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
• Leveraging critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity.
• Scheduling patient visits based on complex provider preferences, verifying and updating insurance, and collecting and documenting demographics.
• Maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions, and communicating directly with providers (physicians) to relay pertinent clinical information during after hours.
• Managing calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time.

Preferred Qualifications

* 2-5 years of experience in customer service, healthcare, or a related field.

• Recent healthcare or customer service experience is highly desirable.
• Strong communication and interpersonal skills, with the ability to work effectively with patients, providers, and external organizations.
• Proficiency in electronic health record systems and ability to navigate complex healthcare systems.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong critical thinking and problem-solving skills, with the ability to analyze complex issues and provide effective solutions.

Minimum Requirements

* High School Diploma or GED.

• 2-5 years of experience in customer service, healthcare, or a related field.

Benefits and Perks

As a remote customer service specialist at arenaflex, you'll enjoy a range of benefits and perks, including:

• Competitive salary and benefits package.
• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date.
• Disability insurance paid for by arenaflex.
• Pension Plan/403(b) Plan funded by arenaflex.
• 401(k) plan with arenaflex match.
• Tuition Assistance available on first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time.
• Adoption assistance.

Work Environment and Culture

As a remote customer service specialist at arenaflex, you'll work in a dynamic and supportive environment that's dedicated to delivering exceptional patient care and experiences. Our team is passionate about making a difference in the lives of our patients, and we're committed to providing a work environment that's inclusive, respectful, and supportive.

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a remote customer service specialist, you'll have access to a range of training and development opportunities, including:

• BJC Institute for Learning and Development.
• Tuition Assistance.
• Mentorship programs.
• Career advancement opportunities.

How to Apply

If you're passionate about delivering outstanding customer service and have a knack for navigating complex healthcare systems, we want to hear from you! Please submit your application today, and join our team of dedicated professionals who are committed to making a difference in the lives of our patients. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we're committed to creating a diverse and inclusive work environment that's welcoming to all employees. We're proud to be an employer of choice for talented individuals from diverse backgrounds, and we're committed to providing a work environment that's inclusive, respectful, and supportive. Apply for this job