Experienced Overnight Customer Support Specialist – Remote Opportunity with arenaflex

Job Highlights:

*

Location:

Remote

Position:

Experienced Overnight Customer Support Specialist

Company:

arenaflex

Start Date:

Immediate openings available

Compensation:

A competitive salary

Job Description:

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our members' expectations. As an Experienced Overnight Customer Support Specialist, you'll play a vital role in delivering legendary member service, navigating complex situations, and providing empathetic support to our members. If you're passionate about helping others, thrive in fast-paced environments, and are comfortable working independently, we want to hear from you!

About arenaflex:

arenaflex is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. We're committed to creating a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

Schedule:

This position requires you to work a full-time schedule (8-hour shifts x 5 days a week) including full weekends without rotation and shifts ranging from 6:00 PM Pacific Time - 6:00 AM Pacific Time. The first seven weeks of training require you to work Monday - Friday from 8:00 AM Pacific Time - 5:00 PM Pacific Time. Please note that we're unable to consider applications submitted without weekend availability.

Location:

arenaflex offers a flexible workplace, and this is a remote position for candidates in the United States (excluding Georgia & Florida) unless you hold an active Property & Casualty license.

Key Responsibilities:

* Handle sensitive situations with empathy and care, exemplifying arenaflex values

• Utilize multiple systems to support our members
• Quickly adapt to changes in responsibility, processes, and workflow in an ever-changing environment
• Passion to assist members, curiosity to ask probing questions, and ability to problem-solve and think of creative solutions to assist the member
• Efficiently manage time to provide legendary member service in a high-volume contact center
• Make genuine connections with the ability to adapt communication style to best serve any member that contacts us

Experience:

* 1+ years' required experience working an overnight shift

• 2+ years' experience in a member-facing role
• Experience using and learning complex computer systems
• Work-from-home experience is a plus!
• Fluency in French or Spanish is a plus!
• Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, arenaflex provides coursework and paid study time during the first three weeks of P&C training for qualifying states in the US (see below).

Additional Information:

* Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, arenaflex provides coursework and paid study time during the first three weeks of P&C training for all states in the US aside from Florida & Georgia.

• If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. You must be able to connect to the internet through hard-wire Ethernet.

Compensation:

* The base pay for this position is $24.50/hour on a full-time schedule. Along with the hourly pay, arenaflex employees may be eligible for uncapped monthly bonuses based on individual performance.

• arenaflex may also provide Restricted Stock Units, which vest over 4 years
• We want all employees to be invested in arenaflex's success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Benefits and Perks:

* Full medical, dental, and vision benefits at no cost to the employee

• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

Why Join arenaflex?

* arenaflex is an equal-opportunity employer and embraces diversity. We're committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

• We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

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