Experienced Full Stack Online Chat Text Supervisor - Crisis Intervention and Support Services

At arenaflex, we're dedicated to providing exceptional crisis intervention and support services to individuals in need. We're seeking a highly skilled and compassionate Online Chat Text Supervisor to join our team and play a vital role in shaping the future of our crisis chat program. As a remote opportunity, this position offers the flexibility and autonomy to work from anywhere, while still being part of a dynamic and supportive team.

About arenaflex

arenaflex is a leading provider of crisis intervention and support services, committed to delivering high-quality care to individuals in crisis. Our team of experts is passionate about making a difference in the lives of those we serve, and we're seeking like-minded individuals to join our mission.

The Role

As an Online Chat Text Supervisor, you'll be responsible for the overall functioning of our 988 Crisis Chat Program, including individual supervision of all Crisis Chat Counselors. You'll provide emotional support to individuals utilizing Crisis Chat and Text services, including crisis intervention, emotional support, intervention, and resources to all contacts. You'll also receive approximately 48 hours of training related to active listening skills, suicide prevention practices, and utilization of agency resources to match texters with needed information.

Key Responsibilities

* Provides supervision to Crisis Chat Counselors and ensures appropriate intervention for all chat/text visitors

• Conducts risk assessments, safety planning, de-escalation, and follow-up with chat visitors
• Builds positive rapport with chat/text visitors and provides crisis intervention
• Familiarity with resources and provides information and referral to visitors as appropriate
• Responds to crisis chat/text visitors as needed to support Counselors on shift
• Ensures thorough documentation is completed for all crisis chat/text
• Ensures each Counselor completes 1.5 chats/texts per hour
• Ensures the program responds to 2,171 chats/texts per month
• Provides daily ongoing monitoring of chats and texts to ensure quality
• Conducts weekly individual supervision sessions with Counselors
• Completes weekly quality assurance report with Counselors
• Completes performance evaluations and yearly reviews
• Provides training to new Crisis Chat Counselors
• Completes monthly Lifeline/Vibrant QA/QI reports
• Meets with Assistant Director of Crisis Services regularly to discuss program operations, concerns, and potential improvements

Secondary Responsibilities

* Ability to report on-site on an as needed basis

• Responds to major community events and provides debriefing/support as needed
• Other duties as assigned, required or needed

Agency-wide Responsibilities

* Participates in supervision, in-service training, and staff meetings

• Maintains good working relationships with co-workers and positively contributes to group morale
• Completes all administrative duties including time sheets, leave requests, etc. on time
• Uses appropriate channels of communication to resolve conflicts with other staff
• Interacts with staff, clients, and visitors in a professional and courteous manner

Education and Experience

* Bachelor's degree required, Master's Degree in any Counseling field or Social Work preferred

• 1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention and intervention
• Computer skills with various software - Microsoft Products proficient skills required

Skills and Abilities

* Excellent oral and written communication skills

• Ability to function successfully in an environment requiring immediate response to urgent situations
• Spontaneous supervision of staff in real-time
• Knowledge of and familiarity with local and statewide community resources
• Analytical and problem-solving skills
• Computer skills with various software and the internet

Work Conditions

* Share office space with Crisis Chat and Crisis Counselors

• Holiday and Evening coverage required. Depending on scheduled shifts
• Hours are flexible to meet program needs
• Must be able to lift 25lbs

Grassroots Rewards & Incentives

arenaflex offers a range of rewards and incentives to support your professional growth and well-being. These include:

• 100% coverage of expenses for licensure and/or renewal, CEUs, professional trainings and/or conferences, field certifications, and instant wage increases for certifications achieved while employed
• $250 Hiring Bonus for full completion of Onboarding and HR trainings
• $500 Retention Bonus
• Small Loan Option at 0% Interest for 1 year

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

How to Apply

If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and take the first step towards a fulfilling new career with arenaflex. Apply To This Job Apply for this job