Experienced Data Entry Representative – Electronic Health Record (EHR) File Technician – Remote Opportunity at arenaflex

At arenaflex, we're committed to revolutionizing the healthcare industry with innovative solutions and exceptional customer service. As a Data Entry Representative – Electronic Health Record (EHR) File Technician, you'll play a vital role in our multi-disciplinary team, working closely with our customers to deliver quality care within the guidelines of arenaflex's Standard Operating Procedures, Policies, and Procedures.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing comprehensive and compassionate care to our patients. With a strong focus on innovation and customer satisfaction, we're constantly seeking talented individuals to join our team and contribute to our mission. As a remote Data Entry Representative, you'll have the opportunity to work from the comfort of your own home in Arizona, while being part of a dynamic and supportive team.

Responsibilities and Essential Functions

As a Data Entry Representative – EHR File Technician, your primary responsibilities will include:

• Ensuring accurate placement of complex health information, including clinical records, in the correct patient EHR within identified timeframes to ensure current patient information is available for continuity and quality of patient care.
• Filing documents accurately in the EHR according to approved filing structure, adapting to changes in processes, and meeting quality standards of 98% accuracy.
• Maintaining a high level of quality assurance trust level (85% or higher) in the current EHR.
• Achieving precise filing at a rate of 55 pages per hour.
• Prioritizing daily work, including problem-solving and decision-making, independently with minimal direct supervision.
• Managing your own time and work, understanding and following through with minimal direction from supervisors, clinicians, colleagues, and peers.
• Researching patient information in the computer to determine location of care, Medical Record Number, Medical Identification Number, medical terminology, etc.
• Evaluating issues and making decisions autonomously for less complex issues, seeking guidance from supervisors for complex issue resolution.
• Performing quality assurance activities to ensure accuracy of filing.
• Appropriately tasking providers for review of scanned documents per accepted protocol.
• Demonstrating a positive customer service approach in all internal and external customer experiences.
• Identifying opportunities for self-development, understanding expectations of developing additional competencies.
• Sharing information or concerns openly and honestly.

Minimum Qualifications

To be successful in this role, you'll need:

• A High School diploma or GED
• A general understanding of medical terminology, including knowledge of diagnostic and therapeutic studies and tests, specialty names, etc.
• One year of customer service experience in healthcare and PC skills
• A minimum of one year of Health Information Technology experience (preferably with EHR experience)
• Previous experience with Hyland OnBase Unity Client (a plus)
• Ability to convey information to customers in a warm, clear, concise manner
• Good oral and written communication skills
• Demonstrated positive customer service behaviors

Preferred Qualifications

While not required, we're looking for candidates with:

• Previous experience working with electronic health records
• Knowledge of medical terminology and coding systems
• Experience with data entry software and systems
• Strong analytical and problem-solving skills
• Ability to work independently with minimal supervision

What We Offer

As a Data Entry Representative – EHR File Technician at arenaflex, you'll enjoy:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Flexible remote work arrangements
• A comprehensive training program to ensure your success in the role
• A commitment to work-life balance and employee well-being

How to Apply

If you're a motivated and detail-oriented individual with a passion for healthcare and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job