Experienced Part-Time Customer Support Specialist (Remote) – Transportation Demand Management and Commuter Services

At arenaflex, we're dedicated to delivering a better world through our unrivaled technical and digital expertise, a culture of equity, diversity, and inclusion, and a commitment to environmental, social, and governance priorities. As a leading infrastructure consulting firm, we're partnering with clients to solve the world's most complex challenges and build legacies for future generations. We're seeking an experienced Part-Time Customer Support Specialist to join our team in Connecticut. As a member of our CTrides project, you will be responsible for providing accurate and timely responses to commuters and others seeking information and assistance related to commuter travel in Connecticut. This is a unique opportunity to work with a dynamic team, develop your skills, and contribute to the success of our organization.

About arenaflex

arenaflex is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design, and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy, and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity, and inclusion, and a commitment to environmental, social, and governance priorities.

Job Description

As a Part-Time Customer Support Specialist, you will be responsible for providing exceptional customer service to commuters and others seeking information and assistance related to commuter travel in Connecticut. This is a weekend position, working from 7 am to 6 pm Eastern Time. You will be a member of our CTrides project, which manages the statewide transportation demand management (TDM) program and the customer service for CTrail Shore Line East and Hartford Line for the Connecticut Department of Transportation.

Responsibilities / Objectives:

* Provide accurate, polite, and responsive telephone, email, and web-based customer service support.

• Develop familiarity with transportation services in Connecticut.
• Multi-task across multiple web-based and printed sources to locate relevant transportation information.
• Provide responses to in-bound telephone inquiries, including transferring calls to related services, when appropriate.
• Use Live Chat program to respond to customer inquiries online.
• Monitor multiple email accounts and provide written responses to inquiries.
• Compile and issue time-sensitive service alerts via multiple communication channels.
• Create and provide customized commute plans based on an individual's travel needs.
• Conduct outbound follow-up calls to provide a second level of customer service, when appropriate.
• Perform administrative tasks to support outreach and marketing team.
• Communicate with transportation providers to gather and update route/schedule services.
• Utilize CMS and other computer programs and office equipment to accomplish assigned tasks.
• Assignments generally require knowledge of the policies, practices, and procedures of the CTrides and CTrail program.

Qualifications

Minimum Requirements:

* High school diploma plus two years of experience or demonstrated equivalency of experience and/or education.

• Previous customer service experience.
• Experience using Microsoft Office or Gsuite products.
• Good communication skills.
• Strong attention to detail.
• Good time management skills.
• Good at multitasking.

Preferred Qualifications:

* Experience working in a fast-paced environment.

• Knowledge of transportation services in Connecticut.
• Familiarity with customer relationship management (CRM) software.
• Experience with data entry and record-keeping.

Essential Skills and Competencies:

* Excellent communication and interpersonal skills.

• Ability to work in a team environment.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize tasks.
• Proficiency in Microsoft Office or Gsuite products.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment.

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development.

• Training and development programs to enhance your skills and knowledge.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Opportunities to work on high-profile projects and contribute to the success of our organization.

Work Environment and Company Culture:

* Work from home or remote location.

• Flexible work arrangements to meet the needs of our employees.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Opportunities to work on high-profile projects and contribute to the success of our organization.

Compensation, Perks, and Benefits:

* Competitive salary.

• Comprehensive benefits program, including medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
• Opportunities for professional growth and development.
• Training and development programs to enhance your skills and knowledge.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

How to Apply:

If you're a motivated and customer-focused individual looking for a challenging and rewarding opportunity, we encourage you to apply for this position. Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

About arenaflex

arenaflex is an equal opportunity employer committed to diversity and inclusion. We welcome applications from diverse candidates and are an affirmative action employer. We are proud to offer a comprehensive benefits program to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We're the world's trusted global infrastructure firm, and we're in this together – your growth and success are ours too. Join us, and you'll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. Apply for this job