Roadside Service Instructor

About the position Roadside Service Instructor This position conducts Emergency Road Services (ERS) instructional courses for independent contract station (ICS) service providers and their employees. Instructional courses include hands-on towing and service procedures, battery service program, dispatch technologies, lockout techniques, and member service protocols. Fleet vehicle for the transport and safekeeping of training supplies and equipment Company-paid uniforms 60-80% field work. Work-from-home flexibility Travel Overtime Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify

Responsibilities

• Conduct formal classroom training sessions, workshops, and presentations for ICS personnel regarding ERS policies and procedures, and regulations.
• Deliver training via in-person classroom, instructor-led virtual, and field training as assigned.
• Overnight travel required on a pre-scheduled basis.
• Provide technical support in the handling of member complaint files.
• Collaborate with ERS teams to identify specific training and coaching opportunities.
• Prepare daily activity journals including weekly and monthly reports.

Requirements

• 4-year college degree or equivalent combination of education and work experience required.
• Minimum 3-year training/coaching work experience in the automotive service industry preferred.
• Professional verbal and written communication skills required, including excellent presentation skills.
• Must possess a valid driver’s license and an acceptable driving record required.

Nice-to-haves

• Minimum 3-year training/coaching work experience in the automotive service industry preferred.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

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