Client Service Director | Managed Care Workers Compensation | Remote

Position: Client Service Director | Managed Care Workers Compensation Experience Required | Remote Client Service Director - Managed Care (REMOTE) page is loaded## Client Service Director - Managed Care (REMOTE) locations: Telecommuter NC: Telecommuter : Telecommuter AR: Telecommuter AL: Telecommuter NEposted on: Posted Todayjob requisition : R71170 By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Client Service Director - Managed Care (REMOTE)

• Apply your knowledge and experience to utilize your supervisory skills in the context of an energetic culture.
• Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations.
• Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
• Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights.
• Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.
• Enjoy flexibility and autonomy in your daily work, your location, and your career path.
• Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.

We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.

• * PRIMARY

PURPOSE:

• * To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.
• * ESSENTIAL FUNCTIONS and RESPONSIBILITIES
• ** Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Negotiates changes or improvements to service plan.
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• * SUPERVISORY RESPONSIBILITIES
• ** Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.
• * ADDITIONAL FUNCTIONS and RESPONSIBILITIES
• ** Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.
• * QUALIFICATIONS
• *** Education & Licensing
• * Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.
• * Experience
• * Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.
• * TAKING CARE OF YOU
• ** Flexible work schedule.
• Referral incentive program.
• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including…

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