Remote 988 Crisis Triage Specialist Per Diem

Pay: $29.54 per hour Job description A Per Diem position up to 19 hours per week, working with our Mobile Crisis Assessment Team:

• $24.61/hourly
• 19-hours per week, per diem
• Work schedule is Monday through Friday
• Multiple shifts available.
• All remote only positions will be unlicensed positions associates – masters (non licensable)

JOB DESCRIPTION: The Crisis Triage Specialist responds to and manages calls for the local crisis hotline and 988 Suicide and Crisis Lifeline; engaging with callers of all ages who may be experiencing emotional distress, mental health crisis, and those who may be actively suicidal, homicidal, experiencing psychosis, or under the influence of substances. This role is vital in providing active listening, collaborative problem solving, and safety planning to those in need. The role of the Crisis Triage Counselor is to assist with crisis de-escalation, facilitate a mental health assessment (when necessary), maintain and assist clients with establishing healthy, constructive living patterns to reduce the rates of recidivism into acute services. They will triage mental health crisis requests and conduct brief interventions, as well as assist in gathering information for the purpose of coordinating and dispatching a mobile response team to engage in the community. The Crisis Triage Specialist is part of a dedicated team that aims to offer compassionate, non-judgmental, and confidential support to those in crisis, helping to save lives and promote mental well-being.

• Answer and place calls on 988 Suicide and Crisis Lifeline and local hotline with compassion and in accordance with the organization’s training and scope.
• Provide emotional and crisis intervention support, assess for risk, provide crisis intervention, complete safety plans, and make appropriate referrals to resources in the community.
• Complete suicide screenings and safety plans for all contacts in accordance with 988 Lifeline Suicide Safety Policy.
• Place outgoing and follow-up calls to callers, third parties, and community resources when needed.
• Makes recommendations and assists in facilitating the appropriate level of treatment, services and supports.
• Document all interactions in an accurate and timely manner in web-based software.
• Assist with placing rescue calls as needed for callers requiring emergency assistance.
• Meet call center performance metrics, as defined by agency and accrediting bodies.
• Uphold confidentiality and adhere to ethical guidelines while handling sensitive information.
• Attend agency and division staff meetings and approved professional development opportunities to remain knowledgeable about best practices, policies, and protocols.
• Maintains self in a professional manner at all times, adhering to Neighborhood Center policy and procedures and in keeping with the Agency’s mission statement.
• Work in collaboration with MCAT’s Mobile Response Team.
• Secure and maintain all necessary certification and professional licensing as dictated by profession and required qualifications.
• Maintain self in a professional manner at all times, adhering to Neighborhood Center policy and procedures and in keeping with the Agency’s mission statement.
• Employees are expected to report to work as scheduled, on time, and prepared to work.
• Perform additional responsibilities as they develop and are assigned by the Program Director.

NECESSARY SKILLS:

• Ability to take initiative and work independently.
• Active listener that is patient, non-judgmental, collaborative with strong interpersonal and empathy skills.
• Possesses strong documentation skills that can collect all necessary data.
• Ability to adapt quickly to various procedures for each incoming/outgoing call.
• Exercise good judgement and decision-making skills, particularly in a crisis.
• Demonstrate a calm and reassuring presence in emotionally-charged situations.
• Effectively multi-task and use internal messaging system during calls and throughout shift.
• Participate in required trainings, supervision, and meetings.
• Communicate effectively and frequently throughout shift with supervisors and crisis team staff; can promptly alert supervisor of concerns and seeks guidance/support when needed.
• Maintain an approved home office location, that is confidential and HIPAA compliant, free of outside distractions within the home.
• Good working knowledge of resources in the community Punctual and regular attendance is an essential responsibility of each employee.

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