Experienced Customer Service Specialist – Order Management and Logistics Support

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Specialist, you'll play a vital role in ensuring our customers receive top-notch support and service. If you're a detail-oriented, organized, and customer-focused individual with a passion for logistics and order management, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks. As a Customer Service Specialist, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.

Job Summary

We're seeking an experienced Customer Service Specialist to join our team on a hybrid schedule. As a key member of our customer support team, you'll be responsible for providing exceptional support to our customers, ensuring timely and accurate order fulfillment, and maintaining a high level of customer satisfaction. If you're a motivated, organized, and customer-focused individual with a passion for logistics and order management, we encourage you to apply.

Responsibilities

As a Customer Service Specialist, you'll be responsible for the following key responsibilities:

• Enter and maintain accurate pricing and customer details in our systems to ensure seamless order processing.
• Verify customer pricing and terms of sale, and maintain customer quotations, summary billing setup, and rebates in our ERP system.
• Communicate effectively with our Sales team to ensure customer pricing and requirements are understood and correctly input into our Price Offer Management system.
• Input accurate customer order information into our SAP system in accordance with procedures set forth by our department Manager.
• Collaborate with our plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
• Follow up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advise customers of shipping details.
• Process returns, credits, and debits in our SAP system in accordance with existing procedures.
• Coordinate imported products via the chain order process in SAP.
• Coordinate orders with third-party suppliers through the third-party order process in SAP.
• Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues.
• Perform other duties as assigned by our department Manager.

Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• High School or GED and 3 to 5 years of prior experience in customer service, accounts payable, or order entry.
• Experience in export transportation or international business in the industrial chemical market is preferred.
• Import/Export experience is highly desired.
• Solid communication skills, both written and verbal.
• Excellent organizational and interpersonal skills.
• Computer skills and proficiency with automated sales systems.
• Ability to input data quickly and accurately and function in a fast-paced environment.
• Ability to perform multiple tasks under pressure and analyze problems with minimum supervision.
• Ability to maintain confidential information at all times.
• Working knowledge of Microsoft Word and Excel.
• Working knowledge of SAP.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience with distribution or manufacturing of products, preferably multiple products.
• SAP Experience.
• Order to Cash experience.
• Experience with a portfolio of accounts.
• Experience in a fast-paced environment.
• Multi-tasking abilities.
• Interaction with Sales/purchasing is helpful.
• Logistics is a plus.

What We Offer

As a Customer Service Specialist at arenaflex, you'll enjoy a range of benefits, including:

• A competitive salary of $25/hour.
• A hybrid schedule that offers flexibility and work-life balance.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.
• Access to cutting-edge technology and tools.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional growth and development.

How to Apply

If you're a motivated, organized, and customer-focused individual with a passion for logistics and order management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply To This Job Apply for this job