Experienced Overnight Customer Service Representative – Remote Opportunity at arenaflex

Are you a night owl with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working independently? If so, we invite you to join arenaflex's dynamic team as an Overnight Customer Service Representative. In this role, you'll have the opportunity to make a real difference in the lives of our customers while working from the comfort of your own home.

About arenaflex

arenaflex is a leading e-commerce retailer that's revolutionizing the way people shop for their pets. With a commitment to providing exceptional customer service, we're seeking talented individuals who share our passion for helping others. As a member of our team, you'll be part of a culture that values diversity, inclusion, and growth. We're not just looking for order-takers or script-readers – we're searching for individuals who can engage with our customers on a personal level, think critically, and have a genuine passion for helping others.

What You'll Do

As an Overnight Customer Service Representative, you'll be responsible for:

• Engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to problem-solving when something doesn't go as planned
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow
• Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration

What You'll Need

* 2 years of customer service experience

• Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

* Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience

• Work area acceptable for webcam use
• Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.)
• You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
• Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:

+ A smartphone or tablet on which the Okta mobile app can be downloaded + A cell phone that can receive SMS messages and phone calls

Why arenaflex Customer Service?

It's not just about us. It's also about what you get. That's why in arenaflex Customer Service, you are empowered to become your best.

• YOU BELONG: arenaflex is a place where you can be your authentic self. Our customers and partners are from everywhere – different places and different walks of life. It's what makes them unique. Likewise, arenaflexians are empowered to bring their perspectives to deliver on our mission!
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming your best – no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflexians who are making an impact each day.

Equal Opportunity Employer

arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Apply Now

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job Apply for this job