Experienced Customer Service Representative – Nights and Weekends (Full Time) at arenaflex
Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex, a leading online ticket marketplace committed to connecting fans to the live events, artists, and teams they love. As an Experienced Customer Service Representative – Nights and Weekends (Full Time) at arenaflex, you'll be at the forefront of our customer experience, working closely with our valued sellers and customers to ensure seamless transactions and relationships.
About arenaflex
arenaflex is a dynamic and innovative company that has been revolutionizing the live event industry since 2001. As a leading online ticket marketplace, we're dedicated to building products that inspire human connections and empower our employees to grow and thrive. Our company culture is built on the principles of unity, collaboration, and innovation, and we're committed to creating a workplace that values diversity, equity, and inclusion.
The Opportunity
As an Experienced Customer Service Representative – Nights and Weekends (Full Time) at arenaflex, you'll play a critical role in managing transactions and relationships with our valued sellers and customers. You'll be responsible for taking calls and responding to emails on a broad range of event and order-related questions, working to ensure that we're providing elite service to both our sellers and our customers. Your expertise will be essential in resolving issues, navigating order queues, and providing real-time assistance to our customers.
How Your Role Expectations Will Progress
As a Customer Service Representative at arenaflex, your role expectations will progress significantly over the first 30, 90, and 180 days. Here's a breakdown of what you can expect:
Customer Service Representative (30 days in)
* Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful.
* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
* Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
Customer Service Representative (90 days in)
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
* Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
* Navigate order queue and determine what requires attention to provide real-time assistance.
Customer Service Representative (180 days in)
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring
To succeed as a Customer Service Representative at arenaflex, you'll need to bring the following skills and qualities:
* Outstanding communication, attention to detail, and organizational skills.
* Strong customer service mindset that embodies problem-solving and resolution skills.
* Interest in the live event space and an eager-to-learn attitude.
Work Schedule
As a Customer Service Representative at arenaflex, you'll work a hybrid schedule that includes:
* The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
* Hybrid model, not fully remote. 3 days in office and 2 days at home.
* Hours:
+ 2:30-11:00pm with Tues/Wed off.
+ 3:30-12:00am with Thurs/Fri off.
+ 3:30-12:00am with Tues/Sun off.
Bonus & Overtime Eligibility
As a Customer Service Representative at arenaflex, you'll be eligible for:
* $40,000 base salary with overtime eligibility.
* Bi-annual bonuses.
* Annual equity grant.
* Any hours worked over 40/week are overtime eligible.
Our Commitment
At arenaflex, we're committed to creating a workplace that values diversity, equity, and inclusion. We're an equal opportunity employer that encourages applicants from all backgrounds to apply. Many of our roles have flexible requirements, and we're committed to supporting our employees in their growth and development.
Join Our Team!
If you're a customer-centric individual with a passion for delivering exceptional experiences, we want to hear from you! Apply today to join our team as an Experienced Customer Service Representative – Nights and Weekends (Full Time) at arenaflex.
How to Apply
To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you!
Key Responsibilities
- Manage transactions and relationships with valued sellers and customers.
- Take calls and respond to emails on a broad range of event and order-related questions.
- Investigate instances in which customer experience has been affected and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to provide real-time assistance.
Essential Qualifications
- Outstanding communication, attention to detail, and organizational skills.
- Strong customer service mindset that embodies problem-solving and resolution skills.
- Interest in the live event space and an eager-to-learn attitude.
Preferred Qualifications
- Experience in customer service or a related field.
- Knowledge of ticket marketplaces and the live event industry.
- Ability to work in a fast-paced environment and adapt to changing priorities.