Experienced Customer Service Representative – Virtual Support for arenaflex

Are you a customer service superstar looking for a new challenge? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than arenaflex, a leading global company that's revolutionizing the way we live and work. As an Experienced Customer Service Representative on our 2nd Shift virtual team, you'll be at the forefront of delivering exceptional customer experiences that drive loyalty and growth.

About arenaflex

arenaflex is a global leader in the industry, with a rich history dating back to 1843. We're a vibrant, diverse, and innovative company that's committed to making a positive impact on the world. With over 50,000 employees across 60 countries, we're a force to be reckoned with. Our portfolio includes some of the world's most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

The Job

As a Customer Service Representative on our 2nd Shift virtual team, you'll be responsible for providing top-notch support to our customers through various channels, including phone, email, and text. You'll be the face of arenaflex, representing our brand and values with every interaction. Your goal will be to resolve customer inquiries efficiently and effectively, while also providing a personalized experience that leaves a lasting impression.

Key Responsibilities:

* Provide resolutions to customer inquiries through inbound calls, emails, and texts

• Utilize internal systems such as AS400 / SAP / Web / Salesforce.com to provide service to callers
• Handle complaint resolutions competently by demonstrating the ability to openly listen, ask questions to clarify requests, relate empathetically, and respond professionally
• Quickly interpret customer, product, and shipment information
• Accept and implement coaching feedback to achieve individual and team performance goals
• Represent arenaflex professionally and courteously through quality phone conversation and written correspondence
• Work a flexible schedule, including Monday - Thursday, 12:30 pm EST - 9 pm EST and Friday, 9:30 am EST - 6 pm EST

The Person

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you're a team player who thrives in a fast-paced environment, we want to hear from you. As a Customer Service Representative, you'll need to possess:

• Strong customer service skills, including verbal communication, listening, relating, and initiative
• Superior follow-up and cross-functional skills & strong attention to detail
• Regular, consistent, and punctual attendance
• Ability to adapt and prioritize work to support our customers
• Ability to learn new skill sets to advance the level of service provided

The Details

As a valued member of our team, you'll enjoy a competitive salary and a comprehensive benefits plan that includes:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement
• Discounts on arenaflex tools and products, as well as discount programs for many other vendors and partners

What You'll Also Get

* Career Opportunity: With over 60 brands under our umbrella, you'll have the chance to grow and develop your skills along multiple career paths.

• Learning & Development: Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university.
• Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work, where we respect and embrace differences because that's how the best work gets done.
• Purpose-Driven Company: You'll help us continue to make positive changes in the local communities where we work and live, as well as in the broader world through volunteerism, giving back, and sustainable business practices.

EEO Statement

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment where everyone feels valued and empowered to succeed.

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to hearing from you. Apply To This Job Apply for this job