Experienced Customer Service Representative – Pet Industry E-commerce Expert

Join our friendly team at arenaflex, where we're revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a Customer Service Representative at arenaflex, you'll have the opportunity to engage with customers, help them find the perfect products for their pets, and be part of a culture that values growth, collaboration, and making a difference.

Our Opportunity

Are you passionate about pets and customer service? Do you have a knack for problem-solving and a love for helping others? If so, this might be the purr-fect role for you. As a Customer Service Representative at arenaflex, you'll be working from home, surrounded by a team of like-minded individuals who share your passion for delivering exceptional customer experiences.

What You'll Do

As a Customer Service Representative at arenaflex, your primary responsibilities will include:

• Engaging directly with customers who contact us for a variety of topics, ranging from helping them shop for their new pet to finding the perfect chew toy or problem-solving when something doesn't go as planned.
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike.
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow.
• Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

What You'll Need

To be successful as a Customer Service Representative at arenaflex, you'll need:

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintaining a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry and for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Ability to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need to meet the following technical requirements:

• A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience.
• A work area that is acceptable for webcam use.
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed / 10 Mbps+ upload speed).
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify.

Why arenaflex Customer Service?

At arenaflex, we're committed to creating a culture that values growth, collaboration, and making a difference. As a Customer Service Representative, you'll be empowered to become your best, with opportunities to learn and develop your skills while working remotely. You'll be part of a team that is passionate about delivering exceptional customer experiences and making a positive impact on the lives of pet owners.

Benefits and Perks

As a Customer Service Representative at arenaflex, you'll enjoy a range of benefits and perks, including:

• Competitive salary
• Ongoing training and development
• Resources and opportunities to become your best
• Competitive wages
• Medical & dental insurance
• 401k
• And more!

Equal Opportunity Employer

arenaflex is committed to equal opportunity and values diversity and inclusion. We welcome applications from individuals with disabilities and will provide reasonable accommodations to ensure equal access to employment opportunities.

How to Apply

If you're passionate about customer service and pets, and you're looking for a challenging and rewarding role, apply now to become a vital part of our success story. Apply for this job