Experienced Customer Education Manager – Remote Opportunity at arenaflex
As a leading innovator in the industry, arenaflex is seeking an experienced Customer Education Manager to join our dynamic team. This is an exceptional opportunity for a passionate and results-driven professional to shape the customer education strategy and deliver impactful training content that drives customer adoption and growth. If you have a proven track record in designing and executing customer education content, a deep understanding of the customer journey, and a passion for education, we encourage you to apply.
About arenaflex
arenaflex is a forward-thinking organization that is revolutionizing the way we approach customer education. Our mission is to empower customers with the knowledge and skills they need to succeed, and our team is dedicated to delivering exceptional experiences that drive customer satisfaction and loyalty. As a Customer Education Manager at arenaflex, you will play a critical role in shaping our customer education strategy and developing training content that is engaging, interactive, and effective.
Scope of the Role
As a member of our Customer Support and Education team, the Customer Education Manager will be responsible for developing and delivering product education and training content to customers that supports the successful adoption and growth of our arenaflex platform. Using an understanding of the arenaflex customer journey, the Customer Education Manager will play an influential role in shaping the customer education strategy for the organization and will successfully execute concise, impactful training content in one-to-many, self-service, and automated channels.
Core Responsibilities
* Independently design, develop, and deliver various forms of interactive training content that are digestible and engaging, including videos, in-app tutorials, webinars, and course modules.
- Manage and expand arenaflex's Knowledge Base and other channels of self-directed learning.
- Become a product expert with a deep understanding of how the platform functions and how customers can best utilize it to meet their goals.
- Demonstrate the efficacy of various customer education initiatives through assessments, surveys, feedback, and defined success metrics that achieve customer satisfaction and engagement targets.
- Seek and maintain knowledge of the latest trends in training and development and meaningfully contribute to overall customer education strategy.
- Utilize and contribute content to the arenaflex Admin Community to support education initiatives.
- Work in partnership with the Support team to organize and develop training resources that equip internal teams with the product knowledge necessary to excel in their functions.
- Collaborate with Support team members to prioritize education content to reduce customer support ticket backlog and improve product adoption.
- Field inbound customer and internal product queries as needed based on volume.
Desired Skills & Experience
* 3 years experience designing and executing customer education content and tactics that align to overall customer success strategies and goals in a B2B SaaS organization.
- Demonstrated success partnering cross-functionally with Customer Success Managers, Services, Support, Marketing, and Product teams to identify knowledge gaps and inform overall strategy and education roadmap.
- Exceptional verbal, written, and interpersonal skills including the ability to confidently lead one-to-many trainings for customers.
- Self-starter who exhibits accountability and strong organizational skills with a proven ability to manage competing projects and priorities.
- Experience in customer-facing roles in B2B organizations preferred.
- Experience with Learning Management Systems (LMS) or building course material preferred.
- Previous or current arenaflex platform experience and/or background in higher education or ed tech highly desirable.
What We Offer
* A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- A chance to work with a talented team of professionals who are passionate about customer education
- Flexible work arrangements, including remote work options
- A comprehensive training program to help you succeed in your role
How to Apply
If you are a motivated and results-driven professional with a passion for customer education, we encourage you to apply for this exciting opportunity. Please submit your application, including a cover letter that highlights your experience, skills, and passion for customer education, as well as your resume and any relevant supporting documents.
About arenaflex
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Contact Us
If you require assistance or an accommodation due to a disability, please contact us at [email protected] or call us at 650-584-3400.
Apply Now
Don't miss this opportunity to join our team and shape the future of customer education. Apply now and take the first step towards a rewarding and challenging career at arenaflex. Apply for this job