Experienced Network Support Analyst – Remote Work from Home Opportunity at arenaflex

Job Summary:

arenaflex is a leading company that values innovation, teamwork, and customer satisfaction. We are seeking an experienced Network Support Analyst to join our team in a remote work from home setting. As a Network Support Analyst, you will be responsible for ensuring minimal network downtime to our business by proactively investigating network issues and collaborating with our service providers to drive towards service recovery. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a dynamic and growing company that offers a wide range of products and services to its customers. We are committed to providing exceptional customer service and ensuring that our network infrastructure is always up-to-date and running smoothly. Our team of experts works tirelessly to ensure that our customers receive the best possible experience, and we are looking for like-minded individuals to join our team.

Key Responsibilities:

As a Network Support Analyst at arenaflex, you will be responsible for the following key responsibilities:

• Designs and implements Cisco hardware solutions to meet the needs of our business
• Audits and processes Network Trucks satisfaction demands to ensure timely resolution of issues
• Supports and cycles Network Trucks project tasks to ensure efficient completion
• Attends planned training to ensure ability to support existing and future state network conditions, including Stockroom, Warehouse, Data Center, Local Office, Colocation, and Cloud
• Figures out ITIL/Trucks episode, issue, change, information, and request processes to ensure efficient issue resolution
• Suggests or carries out enhancements for group cycles and strategies to improve efficiency and effectiveness
• Guarantees that occurrence documentation is comprehensive, accurate, and complete to ensure easy reference and communication
• Provides guidance and direction to customers, teams, and other support individuals regarding day-to-day activities, project drives, sending activities, and support issues
• Constructs and maintains positive, cooperative, and effective relationships with customers, teams, and other support individuals
• Provides answers to clients by identifying issues, investigating replies, and directing clients through restorative advances
• Provides essential technical support and ensures consistency to established rules and methods for monitoring performance
• Fixes issues in LAN foundation, testing, and designing software
• Assesses network performance to improve the network
• Plans overhauls and support without intruding on business workflow
• Provides technical guidance and gives network frameworks training to associates
• Works with vendors to obtain required equipment for the networks and frameworks
• Identifies, examines, and settles network exchanging and transmission framework issues while limiting effect on customer service
• Separates among essential and secondary network disappointments
• Works the Network Support occurrence line including opening, focusing on, investigating, following-up, advising, heightening, imparting, reporting, and pulling in extra assets depending on the situation for episode goal
• Answers and adds to Network Support hotline calls to support end clients and limit business disturbance
• Answers Network Support email requests and demands
• Works out Network Support proactive everyday assignment list
• Delegates alloted assignments in Smartsheet
• Leads and participates in weekly group gatherings
• Opens and screens Cisco TAC cases on flawed Cisco hardware and sees the entire way
• Reviews and supervises corporate office data storerooms

Essential Qualifications:

* At least 1-year experience in support-related field or 1-year organization experience with network training

• Fundamental understanding of Ethernet, Fiber, Casing Transfer, AVPN, ISDN, Committed IP, and Steering conventions
• Fundamental knowledge of network equipment and software including switches, routers, and wireless controllers
• Fundamental understanding of subnetting, vlans, and network geography
• Excellent written/verbal communication skills, phone behavior, and customer service skills
• High-level skills in investigating and analysis with episodes and issues
• Experience or understanding of ITIL/Trucks episode, issue, change, information, and request processes
• Exhibited solid work ethic and positive, mature, professional demeanor
• Should be self-motivated and able to work independently, with little oversight
• Process-oriented, figures out the advantages of processes, and the requirement for consistency
• Ability to explain or convey technical terms to non-technical crowds
• Effectively searches for, suggests or carries out enhancements for group processes and methods
• Should be able to function well under pressure and within time constraints
• Imaginative, inventive, and very responsive with a strong need to keep moving
• Should be a cooperative person and work helpfully with others sharing thoughts, teaming up and eventually putting group objectives first
• Exhibited solid association abilities to comply with tight time constraints
• A solid understanding of Google Suite
• Infrequent travel might be required
• Ready to support off-hours fill in as required including weekends, holidays, and day-in and day-out on standby liabilities on a rotational basis

Preferred Qualifications:

* At least 1-year Costco distribution center/warehouse tasks insight

• Great understanding of Costco business distribution center and warehouse hardware
• Essential knowledge of Network checking tools to aid issue assurance and goal
• Reading up for or have CCNA confirmation
• Networking degree
• ITIL Foundation Confirmation
• Information on prearranging dialects (Python, Google Applications Content, etc.)

Required Documents:

* Initial Letter

• Resume

California candidates, please click here to review the Costco Candidate Security Notice.

Compensation and Benefits:

arenaflex offers a competitive salary range of $36.06 - $45.67. We also provide an extensive package of benefits, including:

• Paid time off
• Medical benefits - clinical/dental/vision/portable hearing assistant/drug store/conduct wellbeing/representative help
• Medical services repayment account
• Subordinate consideration help plan
• Momentary incapacity and long haul inability protection
• AD&D protection
• Life coverage
• 401(k)
• Stock buy plan to qualified workers

How to Apply:

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and initial letter to the provided link.

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