Experienced Business-to-Business (B2B) Customer Service Support Representative – Remote Opportunity at arenaflex

About arenaflex

At arenaflex, we're a dynamic and innovative organization that's revolutionizing the way we approach customer service. As a leader in the wireless industry, we're committed to delivering exceptional experiences to our business customers. We're now seeking an experienced Business-to-Business (B2B) Customer Service Support Representative to join our team and help us achieve our mission.

About the Role

As a B2B Customer Service Support Representative at arenaflex, you'll play a critical role in ensuring that our business customers receive the highest level of service and support. You'll be responsible for interacting with customers via phone and email to assist with their business accounts, resolving credit, customer service, and billing concerns. You'll also act as a liaison between customers, business representatives, and arenaflex support paths to ensure seamless communication and resolution.

Key Responsibilities

* Confer with businesses by telephone and email to provide information about products and services * Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken * Process service requests through appropriate arenaflex channels to facilitate timely reconciliation * Ensure correct authorization is received, recorded, and saved on all requests * Conduct account analysis and reviews and proposals * Follow up with businesses to document their experience with service * Contact businesses to align with arenaflex B2B representatives for optimal care * Daily use of Word, Excel, Salesforce, and spreadsheets * Extensive and accurate typing required

What We're Looking For

* Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people * Attention to detail: Taking responsibility for a thorough and detailed method of working * Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service * Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization * Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals * Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology

Requirements

* High School diploma or equivalent experience required * Proficient in Microsoft Office and basic computer skills * Experience with face-to-face or telephone sales preferred * Experience with customer service over the phone preferred

What We Offer

* Base Pay of $18/hr * Health, Vision, and Dental Insurance * 401k matching * Health and Wellness Program * Discount on arenaflex services * Employee Assistance Program * Onsite gym and walking trail

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you meet your performance goals. Our team is collaborative, innovative, and responsible, and we're committed to helping each other grow and succeed. We're passionate about delivering exceptional customer experiences, and we're looking for someone who shares our values and is eager to join our team.

How to Apply

If you're ready for this challenge, we want to hear from you! Please submit your application, and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job