Field Repair & Sales Technician
About the position Our Flex Tech role has a big-time impact! Our technicians conveniently repair mobile devices & electronics wherever our customers are (their shop, home, or workplace). If you enjoy helping people repair and get to know their tech devices, this role is for you. You will spend time working in the store repairing devices, selling home+ and accessories, and driving to customer locations in a company-provided van to repair their electronic devices and sell home+ while delivering our award-winning personalized customer experience. uBreakiFix by Asurion stores are popping up across the country. We are looking for roving retail technicians to support all locations within a district, based on business needs. This is a great opportunity for people of all skill levels to join our team. Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
Responsibilities
- Resolve customer issues by troubleshooting and repairing their electronic devices
- Expand your knowledge of uBreakiFix & Asurion culture and products and culture
- Deliver world-class customer service
- Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction both in the store and while in the van servicing the customer
- Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
- Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers in accordance with Asurion’s Core Values
- Demonstrate Asurion’s Core Values in all interactions
- Be responsible for inventory management
Requirements
- A passion for solving problems and delivering solutions
- A love for people and the devices that enrich their lives
- Must have a valid driver’s license and an acceptable driving record
- One year of customer service/retail sales experience preferred
- A willingness to learn and leverage sales resources provided by Asurion
- Reliable and flexible when it comes to dealing with difficult situations
- The ability to quickly adapt in an ever-changing environment
- Motivated to meet and exceed evolving key performance objectives
- Ability to work a flexible retail schedule
- Six months experience with product service support or electronics troubleshooting
- Knowledge of mobile devices and operating systems
- Strong oral and written communication skills
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
Nice-to-haves
- High School diploma or equivalent preferred
Benefits
- unlimited sales bonus potential
- company-provided van
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