Experienced Full Stack Customer Service Agent – Work From Home Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the customer experience by providing exceptional support to our clients. As a Work From Home Customer Service Agent, you'll be at the forefront of this mission, delivering top-notch service to our customers while enjoying the flexibility and comfort of working from home. If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you!

About arenaflex

arenaflex is a leading provider of business process outsourcing, staff augmentation, and IT services. With a diverse lineup of tech-enabled business services operating companies, we help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. Our commitment to innovation, customer satisfaction, and employee growth has earned us recognition as one of the fastest-growing companies in the USA.

Job Summary

As a Work From Home Customer Service Agent, you'll be responsible for providing exceptional support to our customers through various communication channels, including phone, email, and chat. You'll be the face of arenaflex, delivering a positive and personalized experience to every customer interaction. If you're a team player with a passion for customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide exceptional customer service through various communication channels, including phone, email, and chat

• Resolve customer issues and concerns in a timely and professional manner
• Utilize systems and technology to complete account management tasks and provide accurate information to customers
• Recognize sales opportunities and apply sales skills to upgrade customer experiences
• Explain and position products and processes with customers to ensure a clear understanding of our services
• Escalate customer dissatisfaction to managerial teams as needed
• Ensure first call resolution through problem-solving and effective call handling
• Meet or exceed performance metrics and quality standards
• Participate in ongoing training and development to improve skills and knowledge

Standard Qualifications

* Must be 18 years of age or older

• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications

* Previous customer service experience in a call center or similar environment

• Experience with CRM software and other customer service tools
• Basic knowledge of sales and marketing principles
• Ability to work in a team environment and contribute to a positive and productive team culture
• Willingness to learn and adapt to new technologies and processes

Conditions

* Must be authorized to work in the country where the job is based

• Must be willing to submit to a Level II background and/or security investigation with a fingerprint (subject to the program and location of the position)
• Must be willing to submit to drug screening (job offers are contingent on drug screening results)

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Compensation, Benefits, Incentives, and Rewards

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90 days of employment, all employees are eligible to opt for our MEC medical plan after only 30 days of employment. Benefits options and plans vary slightly by location.

Just a Few of the Benefits

* Medical, Dental, and Vision Coverage Options

• Paid Time-Off
• Regular Raises
• Advancement Opportunity
• Fun, Engaging Work Environment
• Casual Dress Code
• Cash and Prize Contests

Diversity and Equality

At arenaflex, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at arenaflex are based solely on a person's merit and qualifications. arenaflex maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling arenaflex's commitment to a diverse and equal-opportunity work environment. arenaflex does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. arenaflex will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. arenaflex will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, arenaflex's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Regarding COVID-19

As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

Regarding Masks

To help protect our candidates and employees, we are requesting that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and require masks be worn when on-location. For more information on arenaflex's response to COVID-19, please visit www.arenaflex.com/covid-19.

About arenaflex

arenaflex helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. arenaflex assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, arenaflex was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. arenaflex's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. arenaflex has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, arenaflex ensures clients do more for less. arenaflex is the holding company for a diverse lineup of tech-enabled business services operating companies. arenaflex organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. arenaflex now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following arenaflex brands: arenaflex BPO, arenaflex BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, arenaflex Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Disclaimer

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Your Future Starts Here

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