Experienced Medical Customer Service Representative – Healthcare Network Support

At arenaflex, we're dedicated to delivering exceptional patient care and support to our healthcare network partners. As a Medical Customer Service Representative, you'll play a vital role in ensuring seamless communication and resolving billing inquiries for hospitals and patients. If you're passionate about delivering outstanding customer service and have a background in healthcare, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, committed to empowering healthcare professionals and organizations to deliver high-quality patient care. Our team is passionate about creating a positive impact on the lives of our patients and partners. We're driven by a shared vision of excellence, empathy, and innovation.

Position Overview

As a Medical Customer Service Representative, you'll be responsible for providing exceptional phone support to hospitals and patients, resolving billing inquiries in a timely and efficient manner. You'll also assist patients effectively, clarify their questions, and ensure they receive the information they need. Your problem-solving skills will be put to the test as you work through issues, pinpoint the root cause, research solutions, and implement the best option. When necessary, you'll escalate unresolved matters to ensure a seamless experience for our patients and partners.

Responsibilities

* Provides exceptional phone support: Handles calls from hospitals about billing inquiries in a timely and efficient manner.

• Assists patients effectively: Clarifies patient questions and ensures they receive the information they need.
• Problem-solving champion: Works through issues by pinpointing the root cause, researching solutions, implementing the best option, and escalating unresolved matters when necessary.
• Data entry specialist: Maintains accurate patient records by inputting information into the hospital's computer system.
• Connects callers seamlessly: Routes incoming calls to the most suitable person within the company.

Requirements

* Epic Software experience highly preferred

• Bi-lingual a plus
• Must have worked in a call center and experience in Medical Claims and/or Insurance
• Ability to undergo a criminal background check, Prove ownership of a High School Diploma, GED or Transcripts and complete a drug screen testing (testing for THC as well).
• Have High Speed Internet with a minimal of 50 Mbps Download/20 Mbps Upload Speed - Must be able to hard wire via Ethernet cable.
• Ability to work from home in a quiet setting with no others within earshot, due to HIPAA compliance, including a workspace to accommodate two monitors and a computer.

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to top jobs and competitive compensation
• Free online training and development resources
• Medical, vision, dental, and life and disability insurance
• 401(k) plan enrollment for hired contract/temporary professionals

Why Join arenaflex?

At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. We believe in empowering our employees to deliver exceptional results and make a meaningful impact on the lives of our patients and partners. If you're passionate about delivering outstanding customer service and have a background in healthcare, we want to hear from you!

How to Apply

If you're ready to take the next step in your career and join a dynamic team of healthcare professionals, submit your application today! We're excited to hear from talented candidates like you. Apply To This Job Apply for this job