Manager Customer Experience Journey Strategist at arenaflex

Unlock the Power of Customer Experience at arenaflex Join arenaflex, a leading provider of innovative solutions, as we embark on a journey to revolutionize the way we connect with our customers. As a Manager Customer Experience Journey Strategist, you will play a critical role in shaping the future of customer experience at arenaflex. If you're passionate about creating seamless, personalized experiences that drive growth and loyalty, we want to hear from you. About arenaflex arenaflex is a human network that reaches across the globe, working behind the scenes to anticipate, lead, and believe in the power of listening. We strive to make an impact that moves the world forward, and we're committed to fostering a culture of innovation, collaboration, and inclusivity. Our purpose is to empower our customers to achieve their goals, and we're looking for talented individuals like you to join our team. What You'll Be Doing As a Manager Customer Experience Journey Strategist, you will be responsible for leading the development and execution of customer experience strategies across arenaflex's Business Markets and Global Enterprise and Public Sector. You will work closely with cross-functional teams to design and implement connected customer journeys, leveraging customer data and business insights to drive positive results for NPS and growth/loyalty priorities. Key Responsibilities: * Own the end-to-end transactional journey work, logic sequencing, and touchpoint strategy for transactional and other omnichannel communications for arenaflex customers * Build, map, and analyze customer journeys, identifying gaps and implementing on planned recommendations to drive NPS and churn/growth goals for the CRM team * Drive transformation by leading design and flow improvements, incorporating customer data and business insights for a superior customer experience * Possess understanding of direct marketing best practices across key tactics (email, direct mail, SMS, digital banners, and campaigns) to influence communication journeys from purchases, legal, and compliance events * Work closely with agency and other creative partners in the design, build, and testing for emails, SMS, and other ad-hoc communications ensuring standards and system classifications are met aligned with future platform migration efforts * Work across cross-functional teams in leading design thinking and brainstorming exercises to influence the overall CX comms blueprint and touchpoint strategy What We're Looking For * Bachelor's degree or four or more years of work experience * Six or more years of relevant work experience * Experience in marketing and/or digital marketing to business customers * Experience in executing on marketing communications including Email, SMS, and/or Push Notifications * Program delivery and execution experience Even Better If You Have: * AEM (Adobe Experience Manager) experience * Agency experience * Digital Marketing/Customer experience certification * Working knowledge of Adobe, Marketo, Pega tools Why Join arenaflex? * Competitive salary and benefits package * Opportunity to work with a leading provider of innovative solutions * Collaborative and inclusive work environment * Professional development and growth opportunities * Flexible work arrangements, including remote work options * Recognition and rewards for outstanding performance Equal Employment Opportunity arenaflex is proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Benefits Our benefits are designed to help you move forward in your career and in areas of your life outside of arenaflex. From health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Apply Now If you're a motivated and innovative professional looking to make a difference in the world of customer experience, we encourage you to apply. Join arenaflex today and be part of a team that's shaping the future of customer experience. ```html

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