Experienced Customer Service Representative - Remote/Hybrid Opportunity at arenaflex

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team in a remote/hybrid capacity. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our clients, resolving issues, and building lasting relationships.

About arenaflex

arenaflex is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, "We Keep the World Working," by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. arenaflex also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.

Job Summary

As a Customer Service Representative at arenaflex, you will be responsible for:

• Responding to a high volume of inbound phone calls from customers, resolving their issues, and building lasting relationships
• Working with customers and sales team members daily in a team-based environment
• Using a computer and multiple computer programs with periods of sitting up to 8 hours per day
• Resolving customers' challenges by using all resources for account selection, product identification, order placement, and order management
• Resolving pricing and invoicing discrepancies, applying credit, and implementing return procedures

Responsibilities

* Provide exceptional customer service through phone, email, and chat support

• Respond to customer inquiries, resolve issues, and escalate complex problems to senior team members
• Collaborate with sales team members to resolve customer complaints and concerns
• Use computer programs to manage customer accounts, process orders, and resolve issues
• Maintain accurate records of customer interactions and resolve issues in a timely manner
• Participate in ongoing training and development to improve customer service skills and product knowledge
• Meet or exceed performance metrics, including call volume, resolution rate, and customer satisfaction

Requirements

* High school diploma or equivalent

• At least 1 year of customer service experience
• Ability to commute to our facility from your home
• A secure workspace at home dedicated to job activity
• Proficiency in operating and navigating multiple PC-based programs at once
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds

Preferred Qualifications

* Previous experience in a customer-facing role, preferably in a call center or retail environment

• Knowledge of customer relationship management (CRM) software and other computer programs
• Experience with inventory management and order processing
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and meet performance metrics

What We Offer

* Competitive hourly rate starting at $15.80/hour with three automatic raises in 12 months bringing your pay to $17.00/hour

• Opportunities for career growth and advancement
• Comprehensive benefits package, including medical, dental, vision, and life insurance coverage
• Paid time off (PTO) and 6 company holidays per year
• Access to up to 30% of your paycheck before payday to help with financial emergencies
• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
• Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools
• Employee discounts and more!

Work Environment

* Remote/hybrid work environment with opportunities to work from home and in our office

• Flexible scheduling with opportunities to work from home up to 5 days a week
• Collaborative and dynamic team environment with opportunities for growth and development
• Ongoing training and development to improve customer service skills and product knowledge

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone can thrive. Apply for this job