Experienced Technical Content Designer, Customer Service – Web & Cloud Application Development

At arenaflex, we're shaping the future of global entertainment by providing an unparalleled streaming experience to our members worldwide. As a Technical Content Designer, Customer Service, you'll play a crucial role in enhancing the support experience for our members and customer service agents. Join our vibrant and dynamic team at arenaflex, where innovation meets entertainment.

About arenaflex

arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to entertain the world, providing access to the best-in-class TV series, documentaries, feature films, and games. We're committed to simplicity, excellence, and getting our members back to streaming. Our Global Customer Service (CS) organization focuses on providing amazing interactions with our subscribers worldwide.

The Role

As a Technical Content Designer, you'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. You'll have relevant technical experience in helping customers navigate technical issues such as troubleshooting and device issues in a clear and simple way that anyone can understand.

Responsibilities

* Lead large complex editorial projects end-to-end, including setting content strategy, goals, timelines, and reporting

• Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams
• Create, maintain, and update style guides and editorial training
• Leverage multiple data sources to provide data-driven analysis and content recommendations

Qualifications

* BS/BA degree

• 5+ years of relevant experience
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience
• Writing for customer service organizations or highly technical environments for a consumer audience
• Experience writing for different platforms (e.g., computer, mobile, or TV)
• Experience with information architecture and content management systems

Desired Qualities

* Independent, self-starter, innovative thinking, curious, action-oriented

• Ability to drive improvements, strong relationship builder, superior communication skills, including storytelling
• Highly adaptable, and able to thrive in a fast-paced environment

Compensation and Benefits

* Competitive annual salary range: $50,000 - $190,000

• Comprehensive benefits, including:

+ Health Plans + Mental Health support + 401(k) Retirement Plan with employer match + Stock Option Program + Disability Programs + Health Savings and Flexible Spending Accounts + Family-forming benefits + Life and Serious Injury Benefits

• Paid leave of absence programs
• Flexible time off for full-time salaried employees

Work Environment and Culture

* arenaflex is a unique culture and environment, where innovation meets entertainment

• We're an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams
• We approach diversity and inclusion seriously and thoughtfully, and do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to helping you grow and develop your skills and expertise

• We offer a range of learning and development opportunities, including training programs, mentorship, and career advancement opportunities
• Our team is passionate about innovation and creativity, and we encourage you to bring your ideas and suggestions to the table

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to hearing from you.

Apply To This Job

Apply To This Job

Note:

arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job