Experienced Tech, IT Customer Service & Support Representative – Remote Opportunity at arenaflex

Are you passionate about delivering exceptional customer experiences and troubleshooting technical issues with ease? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our arenaflex team as an Experienced Tech, IT Customer Service & Support Representative. As a key member of our support team, you will play a vital role in providing top-notch technical assistance to our customers, resolving complex issues, and exceeding our high standards of service excellence.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. Our commitment to excellence, customer satisfaction, and employee well-being sets us apart in the industry. With a strong focus on technology, collaboration, and continuous learning, we foster a culture that encourages growth, creativity, and innovation.

Job Summary

As an Experienced Tech, IT Customer Service & Support Representative, you will be responsible for providing advanced technical support for all PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and ensuring a consistent high level of quality. You will consistently adhere to defined Service Desk processes, policies, and procedures, record, track, and report on all customer incidents and service requests through to completion within defined and documented Service Desk SLA's. You will also acquire and maintain an advanced level of knowledge for supported products and support policies, proactively research and stay abreast of new technology, and deploy software using automated tools.

Key Responsibilities

* Provide advanced level technical support for all PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and ensuring a consistent high level of quality.

• Consistently adhere to defined Service Desk processes, policies, and procedures.
• Record, track, and report on all customer incidents and service requests through to completion within defined and documented Service Desk SLA's.
• Acquire and maintain an advanced level of knowledge for supported products and support policies.
• Proactively research and stay abreast of new technology, including but not limited to: Windows 7/8/10, Office 2007/2010/2013, and Desktop/Laptop security solutions.
• Deploy software using automated tools.
• Regular and reliable attendance is an essential function of the position.

Required Qualifications

* 1+ years of call center phone support experience.

• 1+ years of experience with:

+ Microsoft Operating Systems including Windows XP/7/8/10. + MS Exchange/Outlook 2007/2010/2013 environments. + IE 8/10/11, Chrome. + Active Directory. + Microsoft Applications including the MS Office Suite. + Mainframe and Emulators. + Unix/Putty. + Citrix. + SQL Server. + Remote computer control software. + HP Printer Support.

• Must be able to work one of the following schedules: 6AM-2:30PM EST Off Thursday and Sunday or 6AM-2:30PM EST Off Thursday and Friday.

Preferred Qualifications

* Two (2)+ years of desktop support experience.

• Excellent Customer Service skills.
• Strong Analytical Skills.
• Ability to adapt to an ever-changing environment.
• Ability to handle a high stress environment.
• Experience working in a high call/ticket volume environment.
• Strong critical thinking skills.
• Experience with: SCCM, Dameware, and ServiceNOW (or similar Service Desk ticketing system).

Education

* High school diploma or GED or equivalent experience.

Compensation and Benefits

* The typical pay range for this role is: $17.00 - $31.30.

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
• The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.
• This position is eligible for a arenaflex bonus, commission, or short-term incentive program in addition to the base pay range listed above.
• arenaflex offers a full range of medical, dental, and vision benefits.
• Eligible employees may enroll in the arenaflex 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• arenaflex provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• arenaflex offers numerous well-being programs, education assistance, free development courses, a arenaflex store discount, and discount programs with participating partners.
• As for time off, arenaflex employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Why Join arenaflex?

* arenaflex is a dynamic and innovative company that offers a unique work environment and opportunities for growth and development.

• Our team is passionate about delivering exceptional customer experiences and making a positive impact in the lives of our customers.
• We offer a comprehensive benefits package, competitive compensation, and opportunities for professional growth and development.
• arenaflex is committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply for this job