Experienced Full Stack Sr. Director, Global Customer Education – Web & Cloud Application Development

Are you a seasoned leader with a passion for customer education and a knack for driving business growth? Do you have a vision for creating a world-class learning program that spans modalities and skills? If so, we invite you to join arenaflex as our Sr. Director, Global Customer Education Services. In this role, you will lead and inspire a growing team of Learning Experience Designers, Instructional designers, and professional trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments.

About arenaflex

arenaflex is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions using simple no-code tools. We're revolutionaries – so for us, changing the way the world works is all in a day's work. arenaflex transforms work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform that gives everyone the ability to continuously make an impact – so the enterprise, organizations, teams can compete in a transformed world.

Job Summary

As the Sr. Director, Global Customer Education Services, you will be responsible for leading and inspiring a growing team that designs and delivers compelling and impactful learning experiences to our customers and partners. You will help re-imagine the customer learning journey by creating a world-class learning program that spans modalities and skills. This program will develop a global workforce of arenaflex ambassadors with the ability to achieve meaningful change. We are looking for a dynamic leader with vision, depth, and execution experience to drive a strategic part of our business.

Key Responsibilities

* Lead the global content and learning strategy for customer training and enablement for arenaflex products and solutions.

• Own the development and delivery of learning experiences for all arenaflex products.
• Lead and energize a high-performing organization, set a clear vision, and establish a culture of continuous improvement to drive a team of Learning Experience Designers, Instructional designers, and professional trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments.
• Be responsible for delivering a world-class learner experience, including learners' journey, programs and offerings, LMS/LXP systems, processes and policies, and digital touchpoints.
• Partner closely with Marketing to execute on the strategy and brand of arenaflex certifications as synonymous with Project, Program Management (PPM) expertise.
• Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals.
• Make arenaflex University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base.
• Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success
• Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem.
• Innovate with blended learning solutions while aligning with arenaflex's overall knowledge and enablement strategy, including documentation, self-help, and community.
• Lead the business-level implementation, enhancement, and support of a Learning Management System in coordination with the global, enterprise-wide effort.

Essential Qualifications

* Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience

• Excellent collaborator and communicator within and across various levels of the organization
• Strong track record for growing revenue with P&L experience
• Proven leadership skills in motivating and inspiring a team
• Experience designing, managing blended learning and certification programs
• Strong balance of strategic and execution skills
• BA/BS degree required. Advanced degree a plus
• Minimum of 10 years relevant experience

Preferred Qualifications

* Experience creating market value for a Software Certification similar to Cisco/MSFT/VMware/etc

• Experience creating partner/channel momentum for paid training and certification
• Experience in bundling of training and certification into overall company packages as seen at Workday/SFDC/MSFT
• Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules

Work Environment and Company Culture

At arenaflex, we've created a place where everyone is welcome – people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description – if your career path has been nontraditional, that will set you apart. At arenaflex, we empower everyone, everywhere to change the way the world works – join us!

Compensation and Benefits

arenaflex provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer.

US Pay Range

$182,500–$238,750 USD

Equal Opportunity Employer

arenaflex is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job