Experienced Full Stack Senior Customer Success Manager – Manufacturing Maintenance Sector

At arenaflex, we're revolutionizing the industrial world by empowering frontline maintenance workers to achieve more. Our cutting-edge platform combines innovative software with cutting-edge hardware, disrupting legacy systems and delivering smarter, faster solutions for our clients. As a part of our growth-stage startup, you'll work alongside our founders, shaping the vision, products, and experiences that will define the future of industrial tech.

Why Join arenaflex?

We're not just another company – we're a community of innovators, thinkers, and doers. Our team is passionate about making a real impact, and we're looking for like-minded individuals to join us on this journey. As a Senior Customer Success Manager at arenaflex, you'll be part of a dynamic team that's breaking boundaries and pushing the limits of what's possible.

Customer at arenaflex

Our Sales team is the driving force behind revenue at arenaflex. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Kraft-Heinz, John Deere, PepsiCo, and others. arenaflex's Net Revenue Retention (NRR) is as big as Silicon Valley startups, such as Snowflake (158%) and Twilio (155%), which highlights the stickiness of our products. We make sure that top performers are recognized and over-beating quota.

What You'll Do

As a Senior Customer Success Manager at arenaflex, you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.

Responsibilities:

* Support customers in all matters related to the usage of arenaflex's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;

• Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
• Drive customer accounts growth by delivering successful ROI and relationship building;
• Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects;
• Collaborate with cross-functional teams, including Sales, Marketing, and Product to ensure seamless customer experience;
• Develop and maintain strong relationships with key stakeholders, including customer executives, maintenance managers, and other decision-makers;
• Analyze customer data and provide insights to inform business decisions and drive growth;
• Identify and capitalize on new business opportunities, including upselling and cross-selling;
• Develop and execute customized customer success plans to drive customer satisfaction and retention;
• Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner;
• Stay up-to-date with industry trends and best practices, applying knowledge to drive customer success and growth.

Requirements:

* Business-driven mindset and customer-facing experience;

• More than 5 years of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
• Experience in management of projects and small teams;
• Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders;
• Strong analytical and problem-solving skills, with a focus on continuous improvement;
• Bachelor's degree in Engineering or a related field;
• Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America;
• Valid driver's license with a good standing record.

Bonus Points:

* Maintenance-specific experience with usage of CBM and CMMS tools;

• Experience in implementing Lean Manufacturing or Six Sigma methodologies.

Compensation and Benefits:

* Competitive Salary and Stock Options;

• Premium Medical, Dental, and Vision Coverage;
• Paid Time Off (PTO): 15 Days;
• 401(k) Retirement Plan;
• Language Learning Opportunities - Take advantage of optional, fully funded Spanish or Portuguese courses to enhance your skills and global reach;
• Birthday Time Off - Celebrate your birthday with a paid day off during your birthday week;
• Gympass Membership - Access a wide range of gyms and training programs;
• Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities;
• Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.

Are You the One We're Looking For?

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you. Apply for this job