Experienced Part-Time Remote Phone and Chat Specialist with Bonus Opportunities

At arenaflex, we're on a mission to revolutionize the way we connect essential workers with healthcare facilities in need of skilled professionals. As a Phone and Chat Specialist, you'll play a vital role in our team, helping to bridge the gap between nurses and healthcare facilities. If you're a customer service expert with a passion for making a difference, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to delivering exceptional service and support to our clients and customers. With a strong focus on customer satisfaction, we're always looking for talented individuals who share our vision and values.

The Role

As a Phone and Chat Specialist, you'll be responsible for navigating online to verify nurses' credentials, following up with nurses via written messages, and handling follow-up phone calls to confirm the status of shift pick-ups. You'll be working closely with our team to ensure seamless communication and efficient resolution of customer inquiries.

Key Responsibilities

* Manage large volumes of inbound and outbound calls in a timely manner

• Manage multiple chat channels simultaneously
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research, and provide solutions and/or alternatives
• Access company and client resources to accurately handle calls
• Perform data entry and customer service skills
• Navigate online efficiently to verify nurses' credentials
• Work requests/records received for those requesting to sign up for a shift
• Identify customers' needs, research to see if request has credentials needed
• Skillfully switch between tasks without loss of efficiency or composure
• Maintain punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross-train as requested

Qualifications

* 1 year of customer service or customer support experience

• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to adapt to new technologies and systems
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong customer service skills with a focus on empathy and understanding

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Phone and Chat Specialist, you'll have access to:

• Ongoing training and development opportunities
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment
• A comprehensive benefits package, including health insurance, paid time off, and retirement savings

Work Environment and Company Culture

Our remote office provides a state-of-the-art and comfortable workspace. As a Phone and Chat Specialist, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. We're passionate about making a difference in the lives of our customers and employees.

Compensation and Benefits

* Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance

• Work hours: Shifts between 7:00am-7:00pm (CST) Work Days: Mon-Fri and rotating weekends
• Paid Training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
• Status: Full Time 40 hours
• Equipment Provided Option: Equipment will be shipped to you for full-time permanent employees
• Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements

* Processor: Intel Core i5 5200 Series or greater

• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• Up-to-date antivirus software must be installed on the platform and a recent scan completed (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)

How to Apply

Ready to join our team? Click the link below to apply now and we'll be in touch soon! Apply To This Job

Simple Application Process

Our application process is easy and straightforward. Simply click the link above to submit your application, and we'll be in touch soon to discuss your qualifications and experience. We look forward to hearing from you! Apply for this job