Experienced Part-Time Customer Experience Representative – Remote Opportunity to Deliver Exceptional Service

Are you a customer-centric individual with a passion for delivering personalized experiences? Do you thrive in a dynamic environment where no two interactions are the same? Look no further! arenaflex is seeking an experienced Part-Time Customer Experience Representative to join our team. As a key member of our customer experience team, you will play a vital role in providing exceptional service to our small business buyers, navigating complex situations, and driving growth for their businesses.

About arenaflex

arenaflex is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our mission is to power resale, reuse, and the circular economy by providing a simple and direct way for buyers to purchase valuable products directly from retailers. With hundreds of thousands of transactions completed annually, we are committed to boosting operational efficiency, recovery rates, and cycle time for our customers.

Job Summary

We are seeking a Part-Time Customer Experience Representative who is passionate about delivering exceptional customer experiences, navigating complex situations, and driving growth for our customers' businesses. As a key member of our customer experience team, you will be responsible for providing personalized support to our small business buyers through various forms of contact, including email, phone, and web chat. You will also have the opportunity to review current processes, make recommendations for improvement, and partner with leadership to implement those improvements to create a better customer experience.

Essential Job Duties and Responsibilities

* Deliver a personalized, positive customer experience through various forms of contact, including email, phone, and web chat

• Provide inbound telephone support, web-based chat support, and email support to our small business buyers
• Utilize your specialized knowledge and experience to submit suggestions for improvement to streamline current processes and ensure efficiency and productivity
• Advocate on behalf of the customers internally by proactively identifying areas of opportunity
• Assist customers with account creation and troubleshooting
• Communicate with customers and third-party suppliers to ensure a smooth transaction process
• Review customer applications to process them in a timely manner and assist with customer documentation inquiries
• Complete ongoing and one-time projects to the benefit of customers and internal teams

Minimum Qualifications, Job Skills, and Abilities

* High School Diploma/GED Certificate

• Positive attitude, hard-working, flexible with changing priorities, and eager to learn
• Excellent written and verbal English, reading comprehension, and judgment skills
• Ability to come up with meaningful solutions, even if that means thinking outside the box
• High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
• Love technology
• Think personalized responses are the bomb (even when using a canned/macro)
• Ability to work independently or as part of a team to accomplish our goals

Preferred Qualifications

* 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between

• Knowledge of Salesforce or similar customer service programs
• Online auction or e-commerce experience is very helpful
• Second language skill at a professional proficiency level (Spanish or French)
• Typing speed of 35 WPM

Schedules Available

This is a part-time position, 20 hours a week. The schedule will be Monday-Friday. The successful candidates will work one of the shifts detailed below:

• 10:00am - 2:00pm (MT)

Pay and Benefits

The pay rate for this role will range between $19.23 to $20.23 per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.

• Competitive compensation packages including bonus
• Telecommuting and remote work options
• Team off-sites, social events, annual company events, and frequent extracurricular activities
• Unlimited snacks and drinks

Our Values

At arenaflex, we believe in making each dollar count, taking our work seriously, not ourselves, doing the hard things today that will pay off tomorrow, using trust as the best measure of success, and finding strength in numbers. We strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

How to Apply

If you have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you! Apply To This Job

Join Our Team!

This is a fantastic opportunity to grow your career. arenaflex is a dynamic and innovative company that is committed to making a positive impact on the world. We offer a competitive compensation package, telecommuting and remote work options, and a fun and supportive work environment. If you're passionate about delivering exceptional customer experiences and driving growth for our customers' businesses, we want to hear from you! Apply for this job