Experienced Customer Service Representative – Remote Position at arenaflex

Are you a customer service enthusiast looking for a challenging and rewarding role in a dynamic environment? Do you thrive in fast-paced settings and enjoy helping others? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting arenaflex's products and services.

About arenaflex

arenaflex is a leading provider of innovative solutions in the insurance industry. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers. Our team is passionate about making a difference in the lives of our customers, and we are looking for like-minded individuals to join our team.

A Day in the Life of a Customer Service Representative

As a Customer Service Representative at arenaflex, you will be responsible for:

• Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims
• Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices
• Thoroughly documenting calls to include contact information, nature of the call, and resolution provided
• Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response
• Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed
• Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.)
• Exhibiting a positive, professional demeanor and tact throughout all calls
• Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.

Requirements

* High school diploma, some college preferred

• Two years of experience in a high-volume customer service setting
• Previous experience in healthcare/dental field, benefits claims, or consumer driven health plans is preferred
• Excellent written and verbal communication skills with strong attention to detail
• Ability to thrive in a fast-paced, structured call center setting
• Ability to utilize various technology platforms for effective communication, problem solving, and relaying information to constituents
• Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance of these and other standards
• Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
• Ability to quickly adapt and learn new technologies as they are implemented in the workplace
• Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota
• Regular and predictable attendance

Why Join arenaflex?

* National Company of the Year for Insurance by the American Business Awards (Gold Award)

• Management Team of the Year (American Business Awards)
• Most Innovative Company of the Year under 2,500 Employees (American Business Awards)
• Top Innovation Award by the Wichita Business Journal
• Healthy Workplace Gold Award for excellence in employee engagement and community service
• AM Best “Excellent” rating among over 16,000 insurance companies for business management, innovation, operating performance, and risk management
• Benchmark Portal Center of Excellence (given to top 10% of call centers nationwide)
• Sales Excellence Award for Outstanding Sales Growth
• Top Call Center in North America (Customer Centricity Awards)

Training and Development

* Training hours are 8AM to 5PM Monday through Friday

• After completion of training, the work hours will be Monday through Thursday 9AM to 6PM and Fridays 8AM to 5PM
• arenaflex is committed to the personal and professional development of our employees, offering education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs

Our Culture

* arenaflex is a diverse, fun, and engaging workplace that feels like a small and close-knit community

• We offer a range of benefits, including paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice
• Top-notch health benefits, including best in class health, dental, vision, and supplemental plans
• Competitive compensation package that includes an annual bonus and merit increase
• 401(k) plan with company match and additional contribution for those who are eligible
• Employee Assistance Program for you and everyone in your household
• Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

Job Type

Full-time

Pay

$17.50 - $19.00 per hour

Benefits

* 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Shift

Day shift

Location

Oklahoma (Required)

Work Location

Remote Apply for this job