Experienced Full Stack Customer Solutions Manager – WWPS SLG/EDU, Central Territory at arenaflex

Are you passionate about shaping the future of the State and Local Government and Higher Education industry by paving the way for innovation through customer advocacy? Do you have a project and program management background, with technical curiosity and acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer's goals? If so, we invite you to join arenaflex as an Experienced Full Stack Customer Solutions Manager – WWPS SLG/EDU, Central Territory.

About arenaflex

arenaflex is a global leader in cloud computing, providing a comprehensive and broadly adopted cloud platform that empowers businesses to innovate and grow. With a commitment to innovation and customer satisfaction, arenaflex has become the trusted choice for organizations of all sizes, from successful startups to Global 500 companies. Our inclusive team culture, mentorship, and career growth opportunities make us an ideal place for professionals to develop their skills and advance their careers.

Job Summary

As an Experienced Full Stack Customer Solutions Manager – WWPS SLG/EDU, Central Territory at arenaflex, you will play a critical role in helping customers realize sustained business value by accelerating their cloud transformation journey. You will work with organizations in all stages of their cloud adoption, guiding them through the value realization, enablement, and governance of their cloud transformation journey. Your technical, business, and program management expertise will be essential in solving complex and challenging technology problems for our customers.

Key Responsibilities

* Value Realization: Identify and accelerate the customer's realization of value throughout the cloud lifecycle through the adoption of arenaflex services, partner solutions, and best practices.

• Enablement: Help customers achieve organizational readiness, cloud fluency, and cloud skills through skills guilds, experience-based accelerators, and training partners.
• Governance: Establish and mature operating models/structures to drive scale and long-term success through the application of arenaflex frameworks and mechanisms.
• Customer Engagement: Directly engage with customers, partners, internal arenaflex teams, and services to help our customers on their successful journey in the arenaflex Cloud.
• Project Management: Create, manage, and deliver business and technology projects, navigating risks or roadblocks and executing in an ambiguous and changing environment.
• Knowledge Sharing: Share best practice learnings into reusable assets for internal reuse to support the evolution of the arenaflex customer experience and/or Customer Solutions Manager discipline.

A Day in the Life

As an Experienced Full Stack Customer Solutions Manager – WWPS SLG/EDU, Central Territory at arenaflex, you will be empowered by an inclusive environment, work/life harmony, and career advancement opportunities. You will be a member of a diverse, global community of Customer Solutions Managers who deliver cloud solutions that influence business and IT transformation for our customers. Your day-to-day activities will include:

• Balancing time between directly engaging with customers, partners, internal arenaflex teams, and services to help our customers on their successful journey in the arenaflex Cloud.
• Working across arenaflex to apply your technical, business, and program management expertise to solve complex and challenging technology problems for our customers.
• Defining opportunities that are strategic to the customer's cloud journey, including large-scale migrations, data analytics, digital transformation, and modernization.
• Creating, managing, and delivering business and technology projects, navigating risks or roadblocks and executing in an ambiguous and changing environment.

Requirements

* Bachelor's degree in Computer Science, Engineering, or related field.

• 5+ years of experience in a customer-facing role, with a focus on cloud computing, project management, and technical acumen.
• Proven track record of delivering business value through cloud adoption and transformation.
• Strong technical skills in cloud computing, including AWS services and partner solutions.
• Excellent communication, problem-solving, and project management skills.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Willingness to pass the Certified Solution Architect, Associate level, within the first 6 months of employment.
• 25% - 40% travel required, dependent on geography and time of year.

Preferred Qualifications

* Master's degree in Computer Science, Engineering, or related field.

• 8+ years of experience in a customer-facing role, with a focus on cloud computing, project management, and technical acumen.
• Experience working with State and Local Government and Higher Education customers.
• Strong understanding of cloud security, compliance, and governance.
• Experience with cloud-based project management tools and methodologies.
• Certification in cloud computing, such as AWS Certified Solutions Architect - Associate.

Why arenaflex?

* arenaflex is a global leader in cloud computing, providing a comprehensive and broadly adopted cloud platform that empowers businesses to innovate and grow.

• Our inclusive team culture, mentorship, and career growth opportunities make us an ideal place for professionals to develop their skills and advance their careers.
• We value work-life harmony and strive for flexibility as part of our working culture.
• We are committed to diversity, equity, and inclusion, and we take intentional actions to support our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth are available to all.

What We Offer

* Competitive salary and benefits package.

• Opportunity to work with a global leader in cloud computing.
• Inclusive team culture and mentorship opportunities.
• Career growth and advancement opportunities.
• Flexible work arrangements and work-life balance.
• Diverse experiences and perspectives.

How to Apply

If you are passionate about shaping the future of the State and Local Government and Higher Education industry by paving the way for innovation through customer advocacy, we invite you to apply for the Experienced Full Stack Customer Solutions Manager – WWPS SLG/EDU, Central Territory role at arenaflex. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job