Experienced Customer Service Specialist - Full-time Hybrid Role at arenaflex

We are excited to announce an immediate opening for a dedicated and results-driven Customer Service Specialist to join our arenaflex team! As a hybrid role, you will have the flexibility to balance your time between our remote office and home, allowing you to maintain a healthy work-life balance. This position requires a strong and diverse skillset in relevant areas to drive success, and we are looking for a talented individual who is passionate about delivering exceptional customer service.

About arenaflex

arenaflex is a leading organization in the industry, committed to providing innovative solutions and exceptional customer experiences. Our team is dedicated to fostering a culture of excellence, collaboration, and growth, and we are seeking a Customer Service Specialist who shares our values and is eager to contribute to our success story.

The Role

As a Customer Service Specialist at arenaflex, you will play a crucial role in delivering exceptional customer service to both wholesale and retail customers. Your primary responsibilities will include:

• Ensuring high levels of customer satisfaction through excellent sales service
• Assisting customers in person and over the phone by determining needs and presenting appropriate products and services
• Building productive trust relationships with wholesale and retail customers
• Processing sales transactions accurately and consistently with policies and procedures
• Following and achieving sales goals on a monthly, quarterly, and yearly basis
• Maintaining precise work order files and formulas
• Pulling appropriate products from the sales floor or warehouse
• Tinting and mixing products, as needed, to customer specifications
• Stocking shelves and setting up displays
• Cleaning store equipment
• Loading/unloading delivery trucks
• Assisting in making deliveries, as needed
• Maintaining in-stock and presentable condition assigned areas
• Remaining knowledgeable on products offered and discussing available options
• Complying with inventory control procedures
• Suggesting ways to improve sales

Requirements

To be successful in this role, you will need to meet the following requirements:

• Be at least eighteen (18) years of age
• Be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to arenaflex, you must have received at least a 'meets expectations' (3) rating on your most recent performance appraisal
• If internal to arenaflex, you must have completed all HR Cloud eLearning courses required for your current position

Nice-to-haves

While not required, the following qualifications and experiences would be beneficial for this role:

• Have a valid, unrestricted Driver's License
• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• Health benefits including medical, dental, and vision coverage
• Flexible Spending Accounts (FSAs)
• Disability coverage
• Retirement and saving benefits
• Generous time away from work package including personal leave, paid parental leave, medical leave, vacation, and holidays

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters growth, collaboration, and innovation. Our team is passionate about delivering exceptional customer experiences, and we are committed to providing ongoing training and development opportunities to help you succeed in your role. If you are a motivated and customer-focused individual who is eager to join a successful team, we encourage you to apply for this exciting opportunity.

Take the Next Step

Are you ready to take your career to the next level? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job