Experienced Customer Service Representative/Social Worker – Remote Opportunity

Job Summary:

At arenaflex, we're dedicated to providing exceptional customer service and support to individuals in need. As an Experienced Customer Service Representative/Social Worker, you'll play a vital role in delivering high-quality service to our clients, while also navigating complex social services and public assistance programs. If you're passionate about making a difference in people's lives and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading provider of innovative solutions and services that empower individuals and communities to thrive. Our team of experts is committed to delivering exceptional results and making a positive impact in the lives of our clients. With a strong presence in the industry, we're known for our expertise, industry connections, and inside knowledge that sets us apart from others.

Job Description:

Position:

Experienced Customer Service Representative/Social Worker

Location:

Remote (Pasadena, CA 91107)

Schedule:

Monday-Friday, 8am-5:00pm

Pay Rate:

$25-27/hour

Roles and Responsibilities:

As an Experienced Customer Service Representative/Social Worker, you'll be responsible for:

• Providing exceptional customer service to high-needs In-Home Supportive Services (IHSS) recipients, often in emergency situations or requiring assistance with navigating county and state public assistance programs, such as IHSS and Medi-Cal.
• Handling inbound calls and correspondence in a professional and courteous manner.
• Resolving all aspects of customer inquiries, providing accurate and timely responses.
• Entering accurate information into our database.
• Collaborating with various staff members to ensure seamless operations.
• Maintaining records and ensuring proper documentation.
• Performing light administrative tasks, such as filing, photocopying, and envelope packing.
• Handling email and phone inquiries in a professional and courteous manner.

Requirements:

* Recent graduate with a Bachelor's degree in Social Work or a related field, such as Psychology, Sociology, or Counseling.

• 1-3 years' experience in social work or homecare administration.
• Previous Call Center or Customer Service experience.
• Microsoft Office proficiency.
• 40 wpm typing speed.
• Background screen after acceptance of job offer.

What We Offer:

* Competitive salary and benefits package.

• Opportunity to work with a dynamic and supportive team.
• Professional development and growth opportunities.
• Flexible work schedule and remote work options.
• Access to industry-leading training and resources.
• Collaborative and inclusive work environment.

Career Growth Opportunities:

At arenaflex, we're committed to helping you grow and develop your career. As an Experienced Customer Service Representative/Social Worker, you'll have access to:

• Ongoing training and development opportunities.
• Mentorship and coaching from experienced professionals.
• Opportunities for advancement and career growth.
• Collaborative and supportive work environment.

Work Environment and Company Culture:

arenaflex is a dynamic and supportive work environment that values collaboration, innovation, and excellence. Our team is passionate about making a difference in people's lives and is committed to delivering exceptional results. We're proud of our inclusive and diverse work culture, which celebrates individuality and promotes a sense of belonging.

Compensation and Benefits:

arenaflex offers a competitive salary and benefits package, including:

• Competitive hourly rate ($25-27/hour).
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Access to industry-leading training and resources.
• Opportunities for professional development and growth.

How to Apply:

If you're passionate about making a difference in people's lives and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply To This Job

Simple Application Process:

Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job