Experienced Full Stack Customer Service Representative - Remote

Join arenaflex, a dynamic and innovative company, as we continue to revolutionize the way we interact with our customers. As an Experienced Full Stack Customer Service Representative - Remote, you will be at the forefront of delivering exceptional customer experiences, leveraging your exceptional product and process knowledge to resolve incoming inquiries and requests with efficiency and creativity.

About arenaflex

arenaflex is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands, with over 40 years of experience in transforming homes and workplaces with our wide variety of products that add beauty and comfort to every space. Our mission is to create a culture of learning and opportunity, where you can feel passionate and connected to your work every day.

Our Culture

We are a team of driven, intelligent, creative, and entrepreneurial individuals who thrive in a fast-paced environment. We believe in challenging and accelerating opportunities for growth, powered by a shared hunger for success. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?

Position Overview

As an Experienced Full Stack Customer Service Representative - Remote, you will be responsible for providing exceptional customer service to our clients and internal customers, including our sales team of Design Consultants and Installers. You will field and answer questions related to product specifications, warranty, installation, parts & repairs, place orders, track shipments, and relay progress regularly to vested parties. You will also document all inbound inquiries via case creation, including detailed notes on the root cause and most likely path or paths forward.

Key Responsibilities

* Provide exceptional customer service to our clients and internal customers, including our sales team of Design Consultants and Installers

• Field and answer questions related to product specifications, warranty, installation, parts & repairs
• Place orders, track shipments, and relay progress regularly to vested parties
• Document all inbound inquiries via case creation, including detailed notes on the root cause and most likely path or paths forward
• Manage a high volume of open cases and provide timely, consistent, and accurate updates on progress and ultimate resolution
• Contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns
• Deliver consistent results in key performance areas, including schedule adherence, average handle time, and resolution time
• Share feedback and ideas on ways to improve the overall client experience

Who We're Looking For

* Experienced in a Customer Service role, preferably in a call center environment

• Talented multi-tasker, able to identify and execute resolution on a variety of customer service issues in a timely manner
• Passionate service provider committed to providing a superior client experience by demonstrating patience, empathy, compassion, and sincerity in both tone and words
• Self-starter with exceptional time management skills, who consistently meets established productivity, schedule adherence, call monitoring, and survey score standards
• Flexible and adaptable to change, with an ability to learn new skills and retain information
• Team-oriented with a positive outlook and willingness to go above and beyond
• An exceptional communicator both over the phone and in written updates/summaries
• Detail-oriented with a demonstrated ability to thrive in a fast-paced environment, using multiple systems simultaneously to document, track, and resolve customer concerns
• Well-versed in standard office technology (Email, Excel, Word, etc.) and able to type 40-45 wpm
• Open availability during business hours 6am - 5:30pm PST to work an 8 hour shift (6am-2:30pm, 7am-3:30pm, etc.)
• High school diploma or equivalent work experience

What's in it for You?

* Hourly rate range: $18.00 - $19.50

• In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with pay, and a 401(k) plan with a degree of employer matching
• We provide short-term and long-term disability benefits at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well
• We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement
• Enjoy amazing discounts on our arenaflex products as well as access to various other exclusive discounts
• This role currently operates in a work-from-home setting, but will have the opportunity to occasionally meet in-person in the future for meetings and training sessions

Why arenaflex?

* We are an Equal Opportunity Employer and comply with applicable employment laws

• EOE/M/F/Vet/Disabled are encouraged to apply
• We offer a simple application process, and we'll be in touch soon!

Apply Now!

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