Experienced Customer Service Representative - Remote in arenaflex

Are you a customer service enthusiast looking for a challenging and rewarding role that allows you to make a real difference in people's lives? Do you have a passion for delivering exceptional service and resolving complex issues with ease? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team in a remote capacity.

About arenaflex

arenaflex is a leading healthcare organization that is dedicated to providing personalized and streamlined healthcare to our communities. As a statewide health care system in Maine, we work tirelessly to make a positive impact on the lives of those we serve. Our mission is to provide compassionate care, connect with our patients, and grow together as a team. We are proud to be a part of a culture that values diversity, inclusivity, and social responsibility.

Job Summary

As a Customer Service Representative at arenaflex, you will be responsible for providing exceptional customer service to our patients and stakeholders. You will be the first point of contact for many of our customers, and your role will be critical in ensuring that their needs are met and their concerns are addressed. You will work closely with our team to resolve complex issues, provide accurate information, and make recommendations to improve our services.

Key Responsibilities

* Actively participate in team huddles and meetings to share knowledge, request information, and recommend process improvements

• Provide excellent customer service via first call resolution as frequently as possible
• Advocate for patients regarding complaints or billing issues within established policies and procedures
• Advise management of customer service issues that require attention in a timely manner
• Resolve assigned accounts in a timely and accurate manner, maximizing reimbursement in compliance with departmental policies and procedures
• Research and accurately resolve outstanding patient balances in accordance with all departmental and system policies and procedures
• Meet or exceed NLH performance standards as it relates to quality and productivity
• Accurately schedule patient payment plans in accordance with internal policy guidelines
• Work closely with peers and leaders to address patient balance issues or changes that directly impact the accounts receivable
• Ensure all functions related to customer service support the team goals and objectives as well as NLH financial performance objectives
• Thoroughly understand the department's key performance indicators
• Maintain knowledge of collection protocols, payer, regulatory policies, and laws
• Attend internal education sessions to enhance or gain new skills
• Demonstrate departmental desire to provide community benefits by way of charitable events or contribution outside the four walls of the department

Essential Qualifications

* High School Diploma / GED

• Must be 18 years or older
• 6 months of healthcare customer service experience
• 1 year of data entry experience
• Basic proficiency with Windows PC applications and Microsoft Office (create, edit, format Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
• Ability to train onsite for the first 12 weeks at 43 Whiting Hill Rd Brewer, Maine 04412
• Ability to work full-time, Monday - Friday between 8:00am - 4:30pm EST, including the flexibility to work occasional overtime given the business need
• Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements.

Preferred Qualifications

* 1 year of experience in healthcare customer service

• Medical Terminology
• Previous work experience with arenaflex

Telecommuting Requirements

* Reside within commutable distance of 43 Whiting Hill Rd Brewer, Maine 04412

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

* Strong communication skills (written/verbal)

• Strong analytic skills
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunities for career growth and development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and education programs
• Flexible work arrangements, including remote work options
• Commitment to diversity, equity, and inclusion

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to the link below. Apply To This Job

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job